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I can think of two scenarios for this, kli414oook.
Are you trying to cancel your QuickBooks Online Subscription? or the Payroll Subscription? Nevertheless, I've got the steps on how to cancel based on the subscription type.
Just a heads up, you'll need to log in as a Master Administrator or Company Administrator to do the process.
For QuickBooks Online Subscription:
Here's how to cancel the Online Payroll subscription:
We will send you an email that confirms the cancellation of either of the two subscriptions.
When canceled, you'll have read-only access to your data for a year. You can check this article for more information: What happens to my QuickBooks Online data after I cancel?.
I'm just around if you still need my help!