Hi there, info1648.
Welcome to the QuickBooks Community. I'll make sure you'll get the right support to check your billing charges. This way, you can determine the reason you're still receiving fees after canceling your account.
The security of your account is our top priority here in the Community. Reviewing your charges requires securely pulling up your account. With this, I'd recommend contacting our QuickBooks Support team. They can verify why you're being billed and possibly process a necessary refund.
Here's how to contact them:
- Open your QuickBooks Account.
- At the top right, click the Help icon.
- Choose the Assistant section.
- Type your concern in the Type something field.
- Click Talk to a human.
- Click I still need a human.
- Click the Get help from a human.
- You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.
To make sure we address your billing concern on time, contact us from Monday to Friday every 6:00 AM to 6:00 PM PST. Then, 6:00 AM to 3:00 PM every Saturday. For the Advanced version of QuickBooks, you can contact them any time and any day. You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.
Please refer to this article to see different information on how you can request a refund for a QuickBooks product you purchased and how it works: Request a refund for your QuickBooks product.
Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!
