I recommend contacting our Customer Care Team to add your company to the list of affected users. This way, you'll receive notifications about the investigation and its status via email. Please provide the INV-41724 to our representative as your reference. Please check out our support hours before getting in touch with them. I'll guide you how.
Go to the Help menu at the upper right.
Select Contact Us.
Enter Unable to Print the Reconciliation Report in the What can we help you with? box.
Hit Let's talk.
Choose a way to connect with a live support agent.
The screenshot below shows you the third to fourth steps.
Once resolved, you can always visit this website: Reconcile Workflow. This is a resource hub that contains more details about starting, fixing any differences, and completing the reconciliation process. Just click the link beside QuickBooks Online in each scenario.
Keep me posted if you have other concerns. I'll gladly help, @visithillcrest.