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visithillcrest
Level 1

Cannot print the reconciliation report

I have the QB app on my PC and I use QB online. Other reports print but not the reconciliation report. It prints blank papers. I know it's not a printer problem. Can someone help?
1 Comment 1
RaymondJayO
Moderator

Cannot print the reconciliation report

Yes, I'm here to provide you the information about printing the reconciliation report in QuickBooks Online (QBO) desktop app, @visithillcrest

 

Right now, being unable to print the reconciliation report is an ongoing investigation. Rest assured that our product engineers are actively working to have a permanent fix. 

 

As an alternative, I'd suggest logging into your QBO account via a supported browser. Then, print the report from there. 

 

I recommend contacting our Customer Care Team to add your company to the list of affected users. This way, you'll receive notifications about the investigation and its status via email. Please provide the INV-41724 to our representative as your reference. Please check out our support hours before getting in touch with them. I'll guide you how. 

  1. Go to the Help menu at the upper right. 
  2. Select Contact Us
  3. Enter Unable to Print the Reconciliation Report in the What can we help you with? box. 
  4. Hit Let's talk
  5. Choose a way to connect with a live support agent. 

 

The screenshot below shows you the third to fourth steps. 

ContactQBOSupportTeam.PNG

 

Once resolved, you can always visit this website: Reconcile Workflow. This is a resource hub that contains more details about starting, fixing any differences, and completing the reconciliation process. Just click the link beside QuickBooks Online in each scenario. 

 

Keep me posted if you have other concerns. I'll gladly help, @visithillcrest

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