Cannot use help feature.

1. You are using a sunsetted version of quickbooks which no longer supports connecting for help fo one thing. But even if it did all it would do is populate the help with articles and q&a from the community.

2. So open Chrome browser and start typing what you need help on. Google is a better finder of qb help than the community search

I cannot access the Help feature in QuickBooks desktop ProPlus 19.  When I click on Help, a blank screen appears.  One QB rep told me QB 2019 had to be reloaded.  Another QB rep told me it was a problem in the system, and they were working on correcting it (this was approximately three weeks ago).  Currently waiting on hold for one hour to speak to another QB rep.

Hello lchwfb,

Thank you for posting here in the Community. Allow me to lend a hand with your question about accessing the Help feature.

When accessing the Help feature in QuickBooks Desktop, you'll need to make sure you have the latest version of IE installed. You can also check your browser option to ensure our websites are in the Trusted sites list.

For the detailed steps, you can visit the article I'm adding down below:

Resolve error 15XXX when downloading QuickBooks Desktop updates.

Please also know you can reach out to the Community for any questions or concerns you may have with using the QuickBooks product. If ever you're still unable to access the Help feature within the program, we can use the workaround instead.

If there are certain aspects that you may need more insights, you can visit our Help articles using your browser. The link I'm adding below will direct you to our support guide for QuickBooks Desktop:

https://quickbooks.intuit.com/community/Help-articles/ct-p/help-articles-us?label=QuickBooks%20Deskt....

Please feel free to follow up with me here for any questions you may have with using QuickBooks. I value your time and service.