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thehitchingpost
Level 1

Cant update credit card

 
7 Comments 7
ShiellaGraceA
QuickBooks Team

Cant update credit card

You've come to the right place, @thehitchingpost.

 

To verify, are you trying to update your credit card for your subscription? If so, you can follow these steps below.

 

  1. Sign in as the Master Admin in QuickBooks.
  2. Go to Gear and then Company and Settings.
  3. Select the Billing and subscription tab.
  4. Edit the payment method by clicking on the Pencil icon.
  5. Hit Confirm card and then Save.

You can learn more about updating billing info at this link here: Update your billing and subscription info in QuickBooks Online.

 

We also have a guide on how to edit customer's credit card information that I'm sure you'll find helpful. It has detailed steps that'll walk you through the process.

 

Let me know how it goes or if you're referring to something else. I'm always here to assist you every step of the way. Thanks for joining us today and have a great weekend ahead.

jtrid
Level 1

Cant update credit card

I updated credit card for payroll updates, but payroll is not taking out taxes.  My guys are 2 days waiting already for pay...

 

Pabz_L
QuickBooks Team

Cant update credit card

Hello, @jtrid.

 

Are you currently using QuickBooks Desktop? If yes, allow me to share some information regarding the payroll update.

 

 In order for the payroll to take out the taxes, let us ensure you have the latest payroll tax table update. You can check this article to find out if you have the latest tax table.

 

To get the latest tax table, you can follow the steps below:

 

  1. Click the Employees tab on the upper left and select Get Payroll Updates.
  2. Select the Download Entire Update checkbox.
  3. Select Download Latest Update. Once completed, a window appears when the download is complete.
  4. Then, go back to the Employees menu and click Payroll.
  5. Enter Payroll Service Key. Then, choose to Add on the QuickBooks Service Sign-Up screen.
  6. Enter your Service Key, select Next. Then, enter your Desk Delivery Key, select Next.

 

When the new tax table is installed, you’ll see a confirmation message.

 

You can use this article for other steps in updating the tax table: Get the latest payroll tax table update.

 

Please don't hesitate to let me know if you should have any questions about this or anything else QuickBooks related. Have a wonderful day!

eggberts
Level 1

Cant update credit card

cant log into my intuit payroll to update credit card

CharleneMae_F
QuickBooks Team

Cant update credit card

I'm here to ensure you're able to update your credit card, eggberts.

 

Let me first welcome you here in the Community.

 

May I know the specific issue you experience when logging into your account? Any additional information can help me provide a resolution. 

 

In the meantime, let’s perform some basic troubleshooting steps so you can sign in to your account. If you forgot the User ID, I'm here to assist you on how to recover it.

 

  1. On the Sign In page, tap the link for I forgot my user ID or Password.
  2. This will take you to the Get help signing in to QuickBooks window.
  3. From there key in your phone number or email address in the field box and click Continue.
  4. Choose how you want to reset your login information: Get a code emailed to or Recover my account a different way.
  5. Click the Continue button.
  6. If you used your email address to verify the account, you’ll receive an email with your user ID.

 

In case you'd like to reset your password, I suggest performing the steps above. Then, you'll receive an email with a password reset link.

 

However, if you’re experiencing a different issue, check out the Get help if you can't sign in to your account guide. The article is scenario-based, so I recommend following the steps that fit your situation.

 

Once logged in, here are the steps to update your payment info:

  1. Go to the Gear icon and then select Account and Settings.
  2. From the left menu, select Billing Subscription.
  3. Select Edit beside your payment method.
  4. Update your credit card info.
  5. Ensure the address in QuickBooks is the same as the one on your credit card statement.
  6. Once everything’s good, select Confirm card or Save.

 

Additionally, I've included an article that'll help update your payroll bank account details. This ensures your bank account where your direct deposit and payroll taxes are withdrawn from is correct:  Change your Payroll Bank Account.

 

I encourage clicking the Reply button if you have other payroll concerns or questions. This way, we'll be able to help you out.

SignsByJewel
Level 1

Cant update credit card

Thanks Sheila.  Great instructions .. but it still won't save!  I get an error message: We couldn't process your payment. Make sure your billing info is up to date. If the issue persists, please contact support and reference this message. (Error code:-81624)

MirriamM
Moderator

Cant update credit card

Hi there, SignsByJewel. I appreciate you joining the thread and updating us about the troubleshooting steps you've tried and the results.

 

I'll share another workaround for you to be able to update your billing information. This time, I recommend logging in to your QuickBooks account using a private browser. This is to rule out the possibility of a webpage issue, ensure private browsing doesn't store local files or cache.

 

Feel free to use these shortcut keys:

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

Once logged in, try to re-enter your credit card details to check if it's working now. If yes, go back to your normal browser and clear the cache to drop the junk files. Using other supported browsers is a good choice also. 

 

However, if the issue persists, I recommend contacting our Customer Care Team. Ensure to review their support hours, so you'll know when agents are available.

 

To learn more about updating your Billing info, see this article: Update billing, payment, and subscription info in QuickBooks Online.

 

If there's anything else I can do for you concerning QuickBooks, don't hesitate to visit us again. I'm more than happy to offer help. Have a nice day.

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