Change or update Primary Contact on your QuickBooks Account when the previous primary is deceased

Hi there, Rebecca60.

Welcome to the Community. First, I'd like to offer my condolences on the passing of the previous primary of the account. I can show you how to update the primary contact.

To change the contact name for your QuickBooks Online account you'll need to download the Contact Name Change form, enter your information, and then fax or email it along with a couple of other supporting documents.

This article explains the process in detail and provides links for the forms to download: https://quickbooks.intuit.com/community/Account-management/Change-the-business-name-or-contact-name-....

Once you send in the necessary information, you'll receive an email notification regarding the status of the update.

I wish you and your business continued success. Please feel free to contact me if you have any other questions.

This issue was SUPPOSED to be taken care of back in February of this year. I sent the requested documents in and was told it would take a day or two for the change to be made. I asumed it was right up till I needed to renew my payroll portion, and low and behold intuit continues to fail misserably. I delt with a service tech IGGY who proceeded to charge me $ 989.99 for licence and $ 749.00 for the payroll renewall. She also stated that it, the primary contact would be updated in a couple of days, it is now 3 days and no changes. So far this year I have spent in excess of $2,000.00 on Quickbooks, with outside support and now the outrageous fees stated above. BULLPUCCY on you people. FIX IT please.

This is not the impression we want to leave with, @pissed off2.

As much as I want to help you but your concern needs a complete validation. I highly recommend contacting our QuickBooks Support team to assist you.

They can review the status of the request you’ve sent. And to ensure all the necessary documents are presented. You can check our support hours of operation so you can reach them at the time convenient to you.

1. Go to the Help option.
2. Click Contact Us.
3. Choose whether to Start messaging or Get a callback.

If you need anything else moving forward, just let us know so we can help you the way we can.