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Level 1

Changing product registration information.

I mistakenly registered my Quickbooks with the wrong name and address. How do I change it? When I try to change it, it tells me: Only the current Primary Contact can Change Primary Mailing Address. To protect your account, only the Primary Contact: can Change Primary Mailing Address. Please request to sign-in and perform this action. I am the primary contact. How do I request to sign myself in?


Changing product registration information.

Thank you for coming to the Community for help, @Boriquah.


Have you tried changing your address by signing in to the CAMPS website? Since you are the primary contact for your account, you can modify the information by following the steps below.


Change your primary address:


  1. Sign in to
  2. Next to Primary Mailing Address, select Change. If this address is connected with a payment method, you need to change the address on the payment method first.
  3. Select the correct address from the list, or select Add a new address.
  4. Select Save and Close.

There are other things you can do in CAMPS aside from changing the primary address. To learn more, check out this article link: What is CAMPs and how do I use it?


If you need further assistance with performing this action, do let me know. I'm just a post away. Have a great weekend.

Level 3

Changing product registration information.

I inadvertently used one client's information to register another's copy of QB.  How do I fix this?  I did login to and don't see a place to de-register and start over.


Now the two QB licenses are associated with the opposite owners.



QuickBooks Team

Changing product registration information.

Hello @ibizconsult, I’m glad that you’ve visited the Community.

You can delete the user then invite again to fix this. Let me walk you through the steps.


  1. Sign in to My Account.
  2. Select the product in the Manage your QuickBooks page.
  3. Check if you're opening the correct account.
  4. Scroll down to the Authorized Users section.
  5. From the list of contacts, select the name of the user you need to delete.
  6. Hit Remove User
  7. Select Remove in the confirmation window.

To add the user, please refer to this article for a detailed process: Add, edit, and remove authorized users in My Account (CAMPS).

In case you’d like additional information about account management, feel free to check this link: Help articles.

It'll be my pleasure to assist if you need more help. Take care.

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