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TooFast
Level 1

Closing my business, need access to QB until 12-31-25. I am unable to downgrade subscription cause multicurrency is turned on, & it cannot be turned off!! What can I do?

 
2 Comments 2
SIAB
Level 7

Closing my business, need access to QB until 12-31-25. I am unable to downgrade subscription cause multicurrency is turned on, & it cannot be turned off!! What can I do?

Convert your data to a QB Desktop file and you can use the trial version to access your historical data for good.

JoesemM
Moderator

Closing my business, need access to QB until 12-31-25. I am unable to downgrade subscription cause multicurrency is turned on, & it cannot be turned off!! What can I do?

Aside from SIAB suggestion to convert your data to QBDT, I'll share other steps that you can take, TooFast.

 

Once you cancel or close your QuickBooks Online (QBO) subscription, your data will remain accessible in read-only mode for up to one year from the cancellation date. If you decide to close your QBO account now, you can later reactivate it if you need to enter transactions or access your data until December 31, 2025. Once you've finished with the data, you can cancel your subscription permanently.

 

While it’s true that accounts with the multicurrency feature activated cannot be downgraded to a lower-tier plan, I suggest reaching out to our Live Support team. They can offer alternative solutions that align with your business needs.

 

To cancel your account, follow the steps below:

 

  1. Go to the Gear icon on the top menu.
  2. Click on Billing and Subscription at the left pane.
  3. In the QuickBooks section, select Cancel Subscription or Cancel Online.
  4. Follow the onscreen steps.

 

On the other hand, you'll still be able to export your data during the read-only access period after cancellation. Here's how:

 

  1. Go to the Gear icon ⚙, in the TOOLS column, select Export data.
  2. Select the reason for exporting, then click Continue.
  3. On the Reports tab, set the date from the Pre-selected date ranges ▼ dropdown.
  4. Add or remove items from the Reports and Lists tabs by turning the switch on or off.
  5. Select Export to Excel.
  6. Click OK to make sure that it’s done.

 

To learn more about the reports and lists that can be exported, check out this article: Export your QuickBooks Online data.

 

We'll certainly welcome your business again in the future and would be happy to answer any questions you may have.

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