When logging into my account, I receive a message that says "Company Data Cancelled". That's it. No menu bar, nada. I haven't canceled my account so I'm not sure why I'm getting this message. The support number tells me to call a toll free number: [removed], which tells me to login and look at my account. TOTAL FAIL Intuit. According to other posts, this means that there was a problem renewing my subscription and that I need to call, but the robot on the phone only tells me to get back online.
So, to be clear, there are no ways to get to my account using the website and the phone number tells only tells me to use the website. Does anyone else see a problem here?
Thanks for getting back to us. Allow me to help and walk you through on how to renew your payroll subscription in QuickBooks Online (QBO).
As long as your billing information is active, Intuit will automatically renew your payroll subscription. However, if there's an expired credit card on your account, you'll need to manually renew your payroll. To do this, here's how:
Select the Gear icon on the Toolbar.
Choose Account and Settings.
Click the Billing & Subscription tab.
Under Payment method, select Edit.
Enter the full credit card information by typing in the complete card number, name on card, expiration date, and security code. Verify the billing address In QuickBooks Online is the same billing address on the credit card statement.
Select Save Changes.
However, if your payroll service has been cancelled, you can reactive it by clicking the Subscribe Now button on the subscription status and provide your credit card information. Once done, click the Subscribe button to re-activate your service.
If you need further assistance with the steps, I recommend calling our QuickBooks Online Payroll Support. They have the tools to update your billing information and activate your payroll subscription.