Converting from QBD to QBO - HELP shows that I need to open the "Company file" from the dropdown....there is no "dropdown"....now what????

Welcome to the Community space, userqbo.

Let me share information with you about the process in converting your QuickBooks Desktop (QBDT) company file to QuickBooks Online (QBO).

To get your desktop file ready, you're right that your QBDT account must be updated to the latest release. Most importantly, you'll need to log in to QuickBooks as the Admin to complete the conversion. It could be that you're not log in as Admin, that is why the Export Company File to QuickBooks Online button is missing. 

For a guide about the process in moving your file, see the move your QuickBooks Desktop file to QuickBooks Online article. 

Moreover, read the details from this link to know more about what happens when you switch from QBDT to QBO.

If you have follow-up questions, let me know by commenting below. I'm here to answer it for you. Take care.

If you would like to take the easy way out, contact a 3rd party service provider who can do the conversion for you, if your data meets the requirements for an upload to QBO. Turnaround time is usually between 1-2 days.

@userqbo 

Just to clarify, do you wish migrating your data from QBD US version to QBO US version, or else?

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

I am signed into  my account. while trying to create a family account I am not able to sign in.  I call the number for customer service and not able to reach a person to help resolve this problem.  I am signed into the business account but not able to then sign in to create a fam account what do I do??? 

I have quickbooks desktop.  Can I talk to a person to get this straightened out?  I can create a new sign in but it does not accept it so I am not able to reach help. 

Thanks for joining us here today, @genahep.

I'll share with you the steps on how you can log in to your other account. If you're using the same email address when setting up your Intuit accounts, you can run the QuickBooks File Doctor tool. This tool will help you in fixing company file issues, such as opening your company file. Let me walk you through how.

1. Close QuickBooks. Then, download the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). 
2. Open the file you downloaded (QuickBooksToolHub.exe).
3. Follow the on-screen steps to install and agree to the terms and conditions.
4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
5. Select the Company File Issues tab, and then click QuickBooks File Doctor tool.

After running the tool, restart your computer and log in to your accounts again. Need more details? Check out this guide: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

If you're using a different email address for your family account, you'll want to reset your password to refresh your login credentials. You can use our automated password reset tool for an easy process. Here's the link: Automated password tool for QuickBooks Desktop.

For more information about the password reset tool, please check this article: Use the Automated Password Reset Tool for QuickBooks Desktop.

However, if you want to speak with one of our phone agents, you can follow these steps below.

1. Go to the Help menu at the top. Then, select Contact us at the bottom.
2. Enter a brief description of your case, then hit Search.
3. Choose Get Phone Number or Start a Message.

In case you need help with other QuickBooks Desktop tasks, click this link to go to our general topics with articles. 

Let me know if you have other questions. Feel free to drop them below and I'll be happy to answer them for you. Take care and have a wonderful day ahead.