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converting from QBs to QBO if you just bought a QBs subscription can I get credit on QBO

converting from QBs to QBO if you just bought a QBs subscription Can I get credit on QBO

and also does the payroll subscription go with the QBO?

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QuickBooks Team

converting from QBs to QBO if you just bought a QBs subscription can I get credit on QBO

Thanks for taking the time to reach out to the QuickBooks Community, @SS14.


Let me help share some information about converting file from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO). 


Here are some information you need to review first before converting your file from QBDT to QBO: 

  • You can only import QuickBooks Desktop data within the first 60 days of your QuickBooks Online company start date. When you import, your Desktop file will replace your Online file and overwrite any existing information.
  • We suggest you keep your data file in QuickBooks Desktop and maintain your transactions on both sets of books until you determine QuickBooks Online is right for your business.
  • Some information may not be imported when you move your file.
  • Make sure you're aware of the import limitations and feature differences between QuickBooks  Desktop and QuickBooks Online.

You can check this article for other information and the detailed steps on how to convert QuickBooks Desktop file to QuickBooks Online.


Also, since you have an active payroll subscription on your QBDT, you may need to cancel it. You'll get a full refund if your subscription is still within 60 days from initial purchase date. 


To cancel payroll subscription, here's how:

  1. Select Employees at the top.
  2. Select My Payroll Service.
  3. Go to Account/Billing Info.
  4. Sign in using your Intuit Account login.
  5. The Account Maintenance page will open.
  6. In the Service Information section, select Cancel

If you decided to activate your payroll subscription on your QBO, I recommend contacting our QuickBooks Online Payroll Support Team to discuss the payroll services that will suit to your needs and they will be the one to activate it.


Here's how you can contact our customer support:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (question mark icon) at the top right.
  3. Select Contact us to connect with a live support agent.

That should do it! Feel free to leave a comment below if you have additional questions about concerting file from QBDT to QBO. I'd be happy to answer them for you. 

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