Hello there, @marktabb-yahoo-c.
If the Bank balance is greater than your QuickBooks balance, there might be bank transactions that are causing the difference. Here’s a list of possible reasons why these balances don’t match:
- Outstanding transactions.
- New transactions for a connected account.
- Duplicate transactions.
- Edited or deleted transactions.
- Card (liability) account.
To check these transactions, you can run a report. Here's how:
- Go to Business overview, select Business overview, then select All.
- Scroll down to the bottom of your screen and select For My Accountant.
- Select General Ledger.
- Select the date range and then choose between Cash or Accrual basis.
- Select Run Report to generate the report.
Still, I'd suggest consulting your accountant. They can ensure your data will remain accurate in your book while doing the process. You can visit this website to find a QuickBooks Certified ProAdvisor: Find a ProAdvisor.
You may want to check this link: Customize reports in QuickBooks Online. This will guide you on how to make your reports more presentable and fit your specific needs.
Please let me know if you have any other issues or concerns by leaving a comment in this thread. I'll be more than happy to help. Have a wonderful day.