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annstephens
Level 3

customer balance not showing donation

Nonprofit organization using QB premier 2018...

 

I am using "Donations" icon and listing each donation from each donor directing them toward "Unspecified Funds" and then I use "Make Deposit" comprised of the donations that were on the deposit when it was taken to the bank.

When i look in the Customer Information screen, Customer & Jobs tab, each customer is listed but Balance Total is zero. If i click on Transactions tab, it shows the donations were entered. When does "Balance Total" change to reflect what each Customer/Donor has given?

 

Solved
Best answer February 11, 2019

Best Answers
AlcaeusF
Moderator

customer balance not showing donation

Hello there, annstephens.

 

Welcome to the Community. I'm here to help provide additional clarification about these accounts in QuickBooks Desktop.

 

Yes, you're correct. Accounts Payable is money you owe to a creditor. It includes goods or materials from suppliers, service providers, etc.

 

For Accounts Receivable, it's the money your debtor owe to you. These are the customers you sell goods/services.

 

Please note that customer balance total will only show an amount if customers or donors owe you a payment. Creating an invoice or bill will reflect a balance total next to their names.

 

For more insights about the workflows, I'm adding the article I recommend on this:

 

Please reach out to me here should you need any further assistance concerning these accounts. I'm always available to talk QuickBooks.

View solution in original post

5 Comments 5
Anonymous
Not applicable

customer balance not showing donation

A customer's balance (due) is based on their AR transactions - usually Invoices and Payments.

annstephens
Level 3

customer balance not showing donation

I'm sorry... I'm very new at this and still getting clear on all the terms...

To clarify, I'm starting brand new at the beginning of this year and so just now entering donations from January 1, 2019.

Looking at my Chart of Accounts, looks like I don't have an Accounts Receivable at all...Only Accounts Payable which is zero. Is my understanding correct that A/R would show those who owe me (there are none) and A/P would show those whom I owe (no one)?

So I think you are saying that since none of the donors I've entered owe us anything (because they just randomly donate throughout the year) and therefore the listing by their name will always show zero on Balance Total?

I think I read that A/R and A/P are added automatically as needed (I could be wrong) so not sure why I have A/P (with zero balance) since we are not owed any amount.

AlcaeusF
Moderator

customer balance not showing donation

Hello there, annstephens.

 

Welcome to the Community. I'm here to help provide additional clarification about these accounts in QuickBooks Desktop.

 

Yes, you're correct. Accounts Payable is money you owe to a creditor. It includes goods or materials from suppliers, service providers, etc.

 

For Accounts Receivable, it's the money your debtor owe to you. These are the customers you sell goods/services.

 

Please note that customer balance total will only show an amount if customers or donors owe you a payment. Creating an invoice or bill will reflect a balance total next to their names.

 

For more insights about the workflows, I'm adding the article I recommend on this:

 

Please reach out to me here should you need any further assistance concerning these accounts. I'm always available to talk QuickBooks.

View solution in original post

annstephens
Level 3

customer balance not showing donation

Thank you for confirming and clarifying these accounts.

I appreciate your help!

AlcaeusF
Moderator

customer balance not showing donation

Hi again, annstephens.

 

Let me start by saying how much I appreciate your quick response regarding the information above. Please remember I'm here anytime you need assistance with QuickBooks.

 

If you have additional questions or concerns, The Community is always ready to help. Wishing you continued success in all that you do.

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