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Experienced Member

Customer Service

I am unable to access help from my desktop QB Pro Plus.  I am also unable to get a real live person to understand.  After waiting on the phone and trying chat - I was disconnected.  It seems no one can understand how to help and cares too after asking "what am I trying to accomplish".


I have the latest version 2019, however my intuit camps does not even list it, and I keep getting emails saying my subscription is up for renewal, however it is not up until October of this year.


So two problems:

1.  From my desktop app does not allow me to access help or account management.

2.  After logging into my account from   it shows history that states is active but it is from 2009 & 2010.  It does not list my current version.    


Anyone know how to get ahold of a real person that may understand? 


DebScreen Shot 2019-05-28 at 10.52.28 AM.png

Established Community Backer ***

Re: Customer Service

hi @ Deb25 ,

You should consider to try reinstall your license to other computer. You will enter your license information using your current Intuit ID to verify it. If it is failed, your license might be registered to other Intuit ID. 


Just my 2 cents.

QuickBooks Team

Re: Customer Service

Hello there, @Deb25.


Allow me to join the thread and help you today so you'll be able to access to the account management successfully.


We strive to provide excellent customer service and deliver customer satisfaction at all time and this isn't the kind of customer service I want you to experience. I'll do take note about this and pass along your experience here on the end.


In addition, as mentioned by our Super Contributor (Fiat Lux), you may need to try reinstalling your license to another computer and enter your the information using the current Intuit ID. If the problem persists, you may want to see if your license might be registered to other Intuit ID. If so, you may need to get in touch with our Support Team to check and verify this further securely.


For the support's contact information, you may check it here: Contact the QuickBooks Desktop Customer Support Team.


In case you have any other QuickBooks concerns in the future, you may check our self-help articles: Help articles for QuickBooks Desktop.


Please know that our doors are always open here on the Community page, stay posted if you have any other QuickBooks concerns. I'm just a post away to help you!