cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Not applicable

Customers are all Net 10, but invoice shows past due the next day.

I have all my clients set up as Net 10.  If I send out invoices to them via email, the invoice says it's due on the date of the invoice, not 10 days later.  And if, God forbid, I send out the email for the invoice one day or more after the date of the invoice, it marks it past due.  How can it be past due if I give everyone 10 days to pay? What is the point of having a Net 10 option if the system doesn't pay attention to it?

 

I bill my clients twice a month, the first and the 15th approximately and some times the emails don't get sent out on the day of the invoice.  Then I have to go back and change the date of the invoice.  And even if I turn off the Past Due mark on the invoice (which I love, BTW) it still says in the email text that it's past due.  

 

Is there any way to change this, or fixing it?  

Solved
Best answer 09-17-2019

Accepted Solutions
QuickBooks Team

Re: Customers are all Net 10, but invoice shows past due the next day.

Hello there, @BDHodge,

 

Good job on running the Verify and Rebuild Data utilities to resolve the issue and thanks for the screenshot.

 

Let's check the setup of the payment terms. It's possible the net due isn't set up correctly, and that's why invoices created today are due on the same day.

 

Here's how:

  1. Go to the Lists menu.
  2. Select Customer & Vendor Profile Lists, then Terms List.
  3. Double-click the Net 10 term.
  4. Enter the specific number of days from the invoice date.
    net10.PNG
  5. Click OK to save the changes.

Once done, go to the customer profile and ensure you've selected the correct term. This will help reflect the correct setup on the invoice.

paymentterms1.PNG

 

I've also added a screenshot below for the description of payment terms.

paymentterms.PNG

If the same issue persists, you need to create a new term and use it moving forward. The old maybe damaged and you need to replace it.

 

Please get back to me on how this goes and I'd be glad to help you out.

5 Comments
QuickBooks Team

Re: Customers are all Net 10, but invoice shows past due the next day.

Thanks for providing on-point details about your concern, @BDHodge

 

Invoices will be marked as past due when they reach the terms you've set for your clients. In your case, the past due should be after 10 days from the invoice date. The recommended method to stop it is to turn off the Print Past Due Stamp field, and I appreciate you for loving this feature. 

 

It could be the data on your company file is damaged. This might be the reason the email texts are saying that they're past due. 

 

To help fix this, let’s first make sure your QuickBooks Desktop is updated to the latest release. Then, let’s open a sample company file to help isolate the issue. Here’s how:

  1. Close the program.
  2. Open it back.
  3. In the No Company Open window, select Open a sample file.

After opening a sample company file, you can create an invoice for a sample client. Then, turn off the Print Past Due Stamp box. 

 

If it works, let’s run the verify and rebuild utilities within the affected company file. The Verify Data utility identifies all the errors while the Rebuild Data utility fixes these errors.

 

To run the Verify Data utility:

  1. Go to File at the top menu.
  2. Select Utilities.
  3. Choose Verify Data.
  4. If you see QuickBooks detected no problem with your data, choose OK

Then, let’s run the Rebuild Data utility. Here’s how:

  1. Go to File at the top menu.
  2. Select Utilities
  3. Choose Rebuild Data.
  4. On the QuickBooks Information window, choose OK. Follow the prompts to save a backup.
  5. Click OK when you see the message, “Rebuild has completed”.

 

If the steps above don't work, you can review QBWin.log to help fix data errors. For detailed steps, go through this article: Resolve Data Damage On Your Company File

 

Check out this helpful article: Use Form Templates. This link provides detailed info on how to customize your forms to fit your business needs. 

 

I’m just a comment away if there's anything else you need. Have a good day. 

Not applicable

Re: Customers are all Net 10, but invoice shows past due the next day.

I did several verify and rebuild jobs, and I updated QuickBooks.  It still shows invoices that are dated two days ago as overdue.  It doesn't matter whether the Past Due stamp is on or not.  

 

I think that if I have it set up as Net 10, it shouldn't say Overdue until 10 days from the date of the invoice.  I'm pretty sure this is a bug in the program (or perhaps a "feature") but I think it's wrong.  It's really annoying.  

 

 

Not applicable

Re: Customers are all Net 10, but invoice shows past due the next day.

Oh and what I mean by it says Past Due on the text of the email, is that (for Example) the date of the Invoice is 9/15/2019 and the date it's due is 9/15/2019 even though that customer is set to be Net 10.  It should say that the day that the invoice is due is 9/25/2019.   

 

And it shouldn't say Overdue in the Income Tracker until 10 days have past if the customer is marked Net 10.  Today when I look at all the Invoices I created on 9/15/2019, it says all of them are overdue.  There's literally two different fields for date of invoice and date due.  If those fields weren't meant to be different, how else would I mark the date due other than saying Net 10 (or whatever).  Capture.JPG

 

 

QuickBooks Team

Re: Customers are all Net 10, but invoice shows past due the next day.

Hello there, @BDHodge,

 

Good job on running the Verify and Rebuild Data utilities to resolve the issue and thanks for the screenshot.

 

Let's check the setup of the payment terms. It's possible the net due isn't set up correctly, and that's why invoices created today are due on the same day.

 

Here's how:

  1. Go to the Lists menu.
  2. Select Customer & Vendor Profile Lists, then Terms List.
  3. Double-click the Net 10 term.
  4. Enter the specific number of days from the invoice date.
    net10.PNG
  5. Click OK to save the changes.

Once done, go to the customer profile and ensure you've selected the correct term. This will help reflect the correct setup on the invoice.

paymentterms1.PNG

 

I've also added a screenshot below for the description of payment terms.

paymentterms.PNG

If the same issue persists, you need to create a new term and use it moving forward. The old maybe damaged and you need to replace it.

 

Please get back to me on how this goes and I'd be glad to help you out.

Not applicable

Re: Customers are all Net 10, but invoice shows past due the next day.

Sorry I didn't reply sooner, I got sick and totally forgot about this until my next billing cycle.  I did find out that the number of days for Net Due was set for Zero days.  I changed it to 10 days.  As it said that it should work going forward, I created an invoice dated a few days ago and tah-dah! it says it's not past due!!  Thank you for your assistance!

Need to get in touch?

Contact us