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Level 3

Daily Sales Receipt

Hello, my company uses a POS program so I just enter a daily sales receipt each day.


Recently I noted that I was not reimbursed for three credit card transactions on three different occasions. I investigated and found that the payments were not processed through the payment processor because they were manually entered using the wrong category (external rather than Host pay) when our credit card machine was not working correctly. So my POS system showed the balances as being paid on those days and they got entered into the daily sales reports at that time. I have since had to go to the POS and change those payments to Voided, and am re-running the credit cards correctly. However now in Quickbooks the payments are going to be listed on the date the credit card is re-run as well as the original date. And the daily sales report from the day the transactions were voided shows an overall negative total. 

My question is, how do I clean this up?  Do I change the original daily sales receipts to show that $0 was collected? Can I add an accounts receivable category to my daily sales receipt bundle, Or just leave it as it was entered?     When we do receive the new payments from our processor there will now be two transactions that match it if I don't change it somehow. Sorry , I'm not sure how to handle this situation as we don't usually have accounts receivable transactions.

Thanks in advance!


2 Comments 2
QuickBooks Team

Daily Sales Receipt

Hi there, @PPPV1.


Let me share with you how to remove the negative total on your sales report. You'll need to adjust to the payment processor where the sales is been recorded. Also, when you deposit the wrong sales in your account, the sales receipt that is recorded will be incorrect too.


In case you'll need help on how to edit your sales receipt that has been deposited, you can follow these steps:


  1. Go to the Gear icon.
  2. Under Your Company, select the Chart of Accounts tab.
  3. Look for the deposit account and in the Action column, click View register.
  4. Find the deposit that has the wrong payment or sales receipt.
  5. Note the deposit amount and whether it has a letter "R" in the Reconcile box.
  6. Select the deposit, then Edit. This will give you the list of sales receipts and payments connected to the deposit.
  7. Remove the checkmark from the incorrect payment or sales receipt. This will remove the transactions from the deposit.
  8. Select Save and close.
  9. Click the Yes button.


For more steps, you can refer to this article: How to edit a payment or sales receipt that has been deposited.


To learn more about the payments and sales receipt in your QuickBooks Online account, you can visit this link: QuickBooks Online Help Article.


If you have additional questions, please don't hesitate to leave a message in the comment section below. I'll be happier to help. Have a great day!

Level 3

Daily Sales Receipt

If I remove the the incorrect payment $13.88 from the Daily Sales: Visa CC line, do I also subtract that amount from the Daily Sales:sales income line?    If I don't, then at the bottom it shows a positive 13.88 in the total and amount received and a 0 for the balance due.

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