Thanks for visiting the Community today, 17Virginia.
I'd be glad to help point you in the right direction to transfer the Master Admin rights.
Since your previous master admin is unable to transfer the role, I recommend contacting our QBO Care Team for further assistance. One of our specialists will gather personal information to pull up an account.
Once verified, they’ll provide the complete information necessary in processing the master admin claim. Let me show you the steps to get in touch with our support team.
- Click the Help menu at the top to access the Assistant window.
- Key in the topic in the Type something field and tap the Get help from a human option.
- Enter the issue in the field box and press Continue.
- Choose Chat for real-time assistance or Callback to speak with an agent.
Additionally, these links provide an overview of how to update the master admin role.
Drop a comment below if you have any other questions. Please know the Community team and I are always ready to help.
