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sspatten77
Level 1
posted
‎April 22, 2020 02:03 PM
last updated ‎April 22, 2020 2:17 PM

Deleted invoices still show in mobile app as Overdue -- Cannot delete them.

I have two invoices that were deleted using the online desktop app in the last several months. The thing is, they still show as overdue using the iOS app and I cannot delete them as it says "We can't find this transaction. Check to see if it was deleted from Quickbooks Online on the web" The invoices were deleted, and there is no invoice history for the affected customers. How can I get these to disappear from the mobile app? Thanks in advance.

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Best answer April 22, 2020
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Tori B
QuickBooks Team
QuickBooks Team
‎April 22, 2020 03:24 PM

Deleted invoices still show in mobile app as Overdue -- Cannot delete them.

Hey there, @sspatten77.

 

Thanks for reaching out to us here in the Community. I hope you're enjoying the day so far. 

 

I recommend resetting the app data. This is the same as clearing the cache from your web browser. The app and your browser collect cache (cookies) to save time when loading repetitive data and images. Which can cause issues like the one you're having with showing overdue invoices. I've included the steps below to reset the app data. 

 

1. Select Help.

2. Click Reset App Data. 

 

That's all there is to it. If you have further questions or concerns, please feel free to let me know. I'll be here every step of the way. You can always count on us here in the Community to get you back to business. Take care! 

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2 Comments
Tori B
QuickBooks Team
QuickBooks Team
‎April 22, 2020 03:24 PM

Deleted invoices still show in mobile app as Overdue -- Cannot delete them.

Hey there, @sspatten77.

 

Thanks for reaching out to us here in the Community. I hope you're enjoying the day so far. 

 

I recommend resetting the app data. This is the same as clearing the cache from your web browser. The app and your browser collect cache (cookies) to save time when loading repetitive data and images. Which can cause issues like the one you're having with showing overdue invoices. I've included the steps below to reset the app data. 

 

1. Select Help.

2. Click Reset App Data. 

 

That's all there is to it. If you have further questions or concerns, please feel free to let me know. I'll be here every step of the way. You can always count on us here in the Community to get you back to business. Take care! 

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sspatten77
Level 1
‎April 22, 2020 03:57 PM

Deleted invoices still show in mobile app as Overdue -- Cannot delete them.

Thanks... that did it!

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