Deposits on hold

Hi there,hcarter1. 

I appreciate you providing details of your issue and how the call went. Let me address your deposit concerns so you can get back to business. 

When something unexpected occurs in your transactions, a hold may be placed on the funds. 

• When your payment processing exceeds the established maximum dollar amount expected on your account. 
• When a transaction is processed after several authorization attempts and failures. 
• When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
• When our systems identify processing patterns that pose a risk to any of the parties involved. 

Also, here's what to do if you can't receive any emails from QuickBooks Payments. 

You can check these articles on how to handle deposits on hold in QuickBooks Online:

• Understanding Payments Holds.
• Held Funds for QuickBooks Online. 

Keep me posted if you have follow-up concerns about managing your customer payments. I'd be happy to help you more. Wishing you all the best. 

This all sounds really good but when it takes numerous contacts on my part and no resolution it is very frustrating. Generic answers don’t fix the problem nor the issue. 

Regarding not being able to receive emails, that wasn’t the case. I received all of them that wanted a positive review. When I spoke to another person today it was verified that NO emails had been generated to resolve this, hard to receive what isn’t sent. 

Hopefully the fifth person I spoke with today alone, has actually helped resolve this and we can get our money. There is obviously a flaw in the workings of this process and I see that not only with my own experience but from other posts where I posted this concern. 

My first deposit was on March 8th and I have verified everything that was asked of me each time that I have had contact with Quickboos, and everything you listed, and was assured that it was now resolved and yet here we are. 

Definitely looking for an alternative to your services. 

Sending links to understanding issues is not helpful either because by this point we have already seen those and find them to be unhelpful when it’s not resolving the issue.  We have run out of patience by this point.