Hey there, @jpallen455-aol-c.
Welcome back to the Community!
Let's try to few troubleshooting steps to help resolve this problem:
If none of these worked, I recommend contacting our Customer Support Team to review this further. They'll be able to check on the back end to see why this is happening in your account. Here's how:
- Go to the Help ? icon in the top right-hand corner.
- Tap the Contact Us button.
- Enter your question and hit let's talk.
- Scroll down and choose to get a callback.
Keep us updated on how it goes. We want to ensure that you get the best solution for your business. Take care!