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Difficulty viewing previous reconciliation report PDF.

I am using QBD Enterprise 17.0 and I am getting an error message that says "There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (523:523) " when I try to view my previous bank reconciliation

I get this error when Adobe is not running. I have tried restarting my computer, I have ended all tasks associated with Adobe using task manager, and both QuickBooks and Adobe are up to date. I have run the Repair Installation process on adobe, then repeated the above steps and I still get the same error. 

It may well be an issue with Adobe, but I was wondering if anyone else had experienced this issue and knew how to fix it.

6 Comments
QuickBooks Team

Hello, hannah. You did a great job doing the possible sol...

Hello, hannah.

You did a great job doing the possible solutions and ensuring both programs are up-to-date. I have another step we can try to resolve this. 

Adobe's Protected Mode feature might be enabled in its settings. It provides an added layer of security when viewing PDF documents. Though, this may prevent you from viewing them from other software such as QuickBooks Desktop. 

We can try disabling it to see if this is preventing you from viewing the reconciliation report. Here's how:

  1. Open Adobe Reader.
  2. Go to Edit, and then select Preferences.
  3. Go to the Categories list, and then select Security (Enhanced)
  4. In the Sandbox Protections section, uncheck Enable Protected Mode At Startup.
  5. Once done, restart your computer.

After booting up the computer, you can try viewing the report again to see if we resolved the issue. If you need help configuring the settings, I'd suggest reaching out to an IT expert. 

If you still run into the same error message, please let me know and I'd be glad to help further. 

Not applicable

Thank You James, It looks like Adobe was not set to run...

Thank You James,

It looks like Adobe was not set to run in protected mode. I have gotten the report to run once immediately after rebooting when quick books is the only program I have opened. After I viewed one report, however, I was not able to open a second and I haven't been able to repeat this since then.
QuickBooks Team

Hi, hannah! You're welcome and thanks for getting back t...

Hi, hannah!

You're welcome and thanks for getting back to me.

We can try to take a look at the system to see what's causing the issue. In this case, you can contact our technical support for further assistance. Here's how:

1. Go to <a rel="nofollow" target="_blank" href="https://help.quickbooks.intuit.com/en_US/contact">https://help.quickbooks.intuit.com/en_US/contact</...>.
2. Select QuickBooks Desktop as the product, and then select your version.
3. Select Solving Issues & Error Messages, and then click on Common Errors.
4. Choose your preferred contact method below.

You're always welcome to post here if there's anything else you need help with.
Not applicable

Re: Difficulty viewing previous reconciliation report PDF.

I have a very clunky work around that works for me in a similar scenario. When I get an error like what you are describing, I get two windows that are blacked out and the error is displayed. If I close the error boxes and NOT the blacked out windows and try to rerun the previous reconciliation reports it will display the reports just fine. If you close down the blacked out windows you will get the same error messages and new blacked out windows. This is not a solution but a workaround.

QuickBooks Team

Re: Difficulty viewing previous reconciliation report PDF.

Hello there, @LS47.

 

Welcome and thank you for sharing a workaround on viewing the previous reconciliation report in QuickBooks. As of now, we haven't received any reported issues about viewing the previous reconciliation report. To single out the cause of this unexpected behavior and for an immediate fix, you may need to get in touch with our QuickBooks Support Team.

 

Our support has the extra tools to pull up your account securely and can generate a screen sharing tool to check this further for you.

 

To contact support:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Feel free to visit the Community space if you have any other QuickBooks concerns, we're always here to help. Have a wonderful day!

Not applicable

Re: Hello, hannah. You did a great job doing the possible sol...

 

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