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DigitalExplorer
Level 1

Does anyone see different results in their mobile app vs desktop/browser dashboard expenses graph?

When I open the mobile app to get a snapshot (which is the purpose of the dashboard) of the business, and I look at my expense pie chart/circle graph, it's shows a higher number than when I look at it through the browser on my desktop. Also it includes different categories. The desktop has payroll included for instance, where the mobile doesn't account for it. My owners pay account shows on the mobile but not on the desktop. Very odd behavior... anyone else seeing this same issue?
2 Comments
JenoP
QuickBooks Team

Does anyone see different results in their mobile app vs desktop/browser dashboard expenses graph?

Hi there, DigitalExplorer.

 

For now, I can't see any alert or open investigation about different amounts in between the mobile app and the web version Dashboards. If the amounts in the web version are incorrect, a possible browser issue might have caused QuickBooks to show a different figure. 

 

Try logging in to your account in an incognito or private browsing session. Use these keyboard shortcuts to open an incognito session:

  • Ctrl Shift N  for Google Chrome
  • Ctrl Shift P for Firefox
  • Control Option +if you're using Safari
  • Ctrl Shift P for Microsoft Edge

 

Then, check if you can already see the same amounts. You can also use any of the browser listed above. 

 

If you're getting the issue in the mobile app, follow the steps in this article on how to clear data that can fix most app-related issues: Troubleshooting Quick-Start Guide For The QuickBooks Online App.

 

Keep me posted or reach out to us again if you need more help with this. We'll make sure that we get this sorted out. 

JenoP
QuickBooks Team

Does anyone see different results in their mobile app vs desktop/browser dashboard expenses graph?

Hi DigitalExplorer,

 

Hope you’re doing great. I wanted to see how everything is going about the amounts in your Dashboard. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

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