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Level 5

downgrade back to Plus plan not easy ?

Hi, I am not able to downgrade back to Plus . it is taking me to a popup screen call or chat. I had upgraded few days back to advanced in order to check the functionality of online backup but not happy so I am downgrading it. Strange so see when we want to upgrade it was easy but to downgrade it not easy though

4 Comments 4
QuickBooks Team

downgrade back to Plus plan not easy ?

It's nice to see you again here in the Community, @SuperStar777.


I'll make sure that you'll be able to downgrade your subscription successfully.


When downgrading your account in QuickBooks Online, make sure to turn off the features that are available in the current plan. This can be the reason you're unable to downgrade.


Once done, here are the steps that you need to follow to downgrade your plan:

  1. Sign in to QuickBooks Online as a primary or company admin.
  2. Select Settings ⚙ and then Account and settings.
  3. Select the Billing & Subscription tab.
  4. Make sure your payment info is up-to-date.
  5. In the QuickBooks Online section, select Downgrade your plan.
  6. Review the available plans and then select Choose plan.
  7. Follow the on-screen steps to downgrade your plan.

If you've encountered unexpected issues, I'd recommend accessing your account on a private window and perform the process from there. This way, we can isolate if the problem has something to do with the stored cache files on your browser.


Here's are the keyboard shortcuts that you can use to open a private window:

  • Google Chrome: press Ctrl Shift N.
  • Mozilla Firefox: press Ctrl Shift P.
  • Internet Explorer: press Ctrl Shift P.
  • Safari: press Command Shift N

If it's successful go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The cache files can often be corrupted and may lead to odd issues like the one that you've experienced.


To learn more about the features that you'll need to turn off and with the downgrade procedure, please see this link: Learn how to change your plan level to get more or fewer accounting features.


Lastly, to give you details about the system requirements that can help boost the QuickBooks performance, please check out this link: Find out what computer and browser you need for the best QuickBooks experience.


You can always leave a comment below if you need more assistance with managing your subscription. Have a lovely day!

Level 5

downgrade back to Plus plan not easy ?

this does not help. see the screenshot attached here

QuickBooks Team

downgrade back to Plus plan not easy ?

Hello, SuperStar777.


We want to ensure you're able to downgrade smoothly, and I'm here to point you to the right direction. 


As what BettyJaneB mentioned, there are "blockers" that prevent you from downgrading your plan. If you've already turned them off, there might be an Advanced feature that cannot be turned off easily. 


In this case, the system will prompt you to call our support so they can turn it off for you. You can use the phone number or chat link on the popup screen. 


Alternatively, you can follow the steps to contact our support:


  1. Click the Help menu.
  2. Select the Talk to a human option (you can also type it in the chat box).
  3. When asked, enter "downgrade plan."
  4. Type or select I still need a human.
  5. Click the Get help from a human link, then choose how you want to reach us. 


If you need to check on your financial data after downgrading, you can use this article as a guide in running a report: Run reports in QuickBooks Online.


Do you have more questions about managing your subscription or the features in QuickBooks? You can use this thread to post your replies. I'm here to help. 

Level 5

downgrade back to Plus plan not easy ?

neither the call nor the chat is enabled. both options are disabled. Help menu tried but not sure when chat agent will be able to chat.

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