downgrading subscription problem

Hello jeffconefry,

Welcome to the QuickBooks Community! I will be delighted to assist you here in downgrading your subscription.  Once you find the plan you need, you may need to turn off these features in your current plan. These include:

1. Pausing recurring transaction templates
2. Removing extra users
3. Reviewing multi-currency
4. Turning off inventory 

The step-by-step instructions can be found in this Downgrade your QuickBooks Online link.

From there, you can then downgrade your plan by following the steps below:

1. Sign in to QuickBooks Online as a primary or company admin.
2. Go to Settings , then Subscriptions and billing.
3. Make sure your payment info is up to date.
4. In the QuickBooks Online section, select Downgrade your plan.
5. Review the available plans and then select Choose plan.
6. Follow the onscreen steps to downgrade your plan.

Please let me know if you have additional questions or concerns! My team and I will be here to help. See you soon. 

RE: They would not let me, saying I had over 250 chart of accounts.

250? Wow. QuickBooks Online is so incredibly feeble and weak!

QuickBooks Desktop, even the most basic version, has always (for 30 years) allowed 10,000 accounts.

Hi, I went through and turned off and deleted anything I could see in the back end. When I click to downgrade it still tells me to call intuit, but that is a waist of time if they tell me I still have too many chart of accounts which I do not. Please advise what else I can do to revert back to our old subscription. thx

@jeffconefry 

Try to convert to QB Desktop and convert it back to QBO Plus. The results won't be the same but at least you can downgrade your plan.

Let's make this transition a seamless experience for you, Jeff.

Thank you for taking the time to review your account and follow the steps provided by my colleague. Since the system still prompts you to call, I recommend contacting our live technical support team for further assistance. The Advanced plan offers several features exclusive to your subscription, and our dedicated support team has the tools to help you manage your subscription and downgrade to QuickBooks Online Plus. They can also investigate any issues that may be preventing you from downgrading.

Here's how to contact us:

1. Go to the Help menu and select the Search tab.
2. Next, click Contact Us.
3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
4. Lastly, hit Get a Callback to start connecting with them.

In the meantime, you may browse this resource on managing your QuickBooks plan: Upgrade or downgrade your QuickBooks Online edition.

Additionally, here’s an article about product updates to help you maximize your QuickBooks subscription: QuickBooks Online new features and improvements.

We value your business, time, and effort, Jeff. If you have any other questions about managing your subscription, use the Reply button below. I'll get back as soon as I can to answer them. Take care!

For everyone with this same question. My first call with Intuit was terrible, sales pitches and poll questions, everything I did not want to deal with while I'm trying to get this done at work. I was just trying to go back to the plan I had for years after trying the upgrade to Advanced. I was told I couldn't revert back until I deleted some of my chart of accounts. She said she saw 270 entries on her end when my usage only showed 110. Whatever, so I was sent to a "tech" to help me resolve this. He couldn't see anything extra so I turned here with the same question. What a surprise I was told to call back. (waste my time) SO today I call back and what a surprise, everything was ready to go, they had me type in a secrete address, change "billing" to "changeplan" in the browse and low and behold I was able to change my plan. I can not tell you how dishonest this is. Beware when trying any upgrades.