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bryansvacuumserv
Level 1

EFT Draft returned: Anyone having trouble with using a checking account for Core online payroll subscription? I have spoken with QB "Specialists" And still no answers?

I am trying to run payroll for the week. My bank is returning our eft from Intuit
1 Comment 1
JasroV
QuickBooks Team

EFT Draft returned: Anyone having trouble with using a checking account for Core online payroll subscription? I have spoken with QB "Specialists" And still no answers?

Thanks for utilizing the Community space, Bryan.

 

There are several reasons your Electronic Funds Transfer can be returned. Among these are:

 

  • There aren't enough funds in your account
  • There's ongoing maintenance on your banking institution 
  • Entered incorrect information

 

You'll want to ensure you have sufficient funds in your account and you've entered the correct details. If you have, I recommend contacting our Support team. They have the tools to check your account and investigate this matter. Here's how to reach out to them.

 

  1. Go to the (?) Help icon.
  2. Select the Search tab.
  3. Click Contact Us.
  4. Enter a brief discussion of your concern and click Continue.
  5. Select either Chat with us (if you preferred messaging) or Give us a call.

 

You can also see this article for more details and ensure to review their Support hours to check their availability: Contact Payroll Support.

 

I've also added this link that you can read for guidance on how to handle failed bank transfer payment and run your payroll seamlessly:

 

 

I'll be around to help you if you have other follow-up questions managing your payroll. Have a great weekend ahead.

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