Thanks for utilizing the Community space, Bryan.
There are several reasons your Electronic Funds Transfer can be returned. Among these are:
- There aren't enough funds in your account
- There's ongoing maintenance on your banking institution
- Entered incorrect information
You'll want to ensure you have sufficient funds in your account and you've entered the correct details. If you have, I recommend contacting our Support team. They have the tools to check your account and investigate this matter. Here's how to reach out to them.
- Go to the (?) Help icon.
- Select the Search tab.
- Click Contact Us.
- Enter a brief discussion of your concern and click Continue.
- Select either Chat with us (if you preferred messaging) or Give us a call.
You can also see this article for more details and ensure to review their Support hours to check their availability: Contact Payroll Support.
I've also added this link that you can read for guidance on how to handle failed bank transfer payment and run your payroll seamlessly:
I'll be around to help you if you have other follow-up questions managing your payroll. Have a great weekend ahead.