EFT Draft returned: Anyone having trouble with using a checking account for Core online payroll subscription? I have spoken with QB "Specialists" And still no answers?
Thanks for utilizing the Community space, Bryan.
There are several reasons your Electronic Funds Transfer can be returned. Among these are:
There aren't enough funds in your account
There's ongoing maintenance on your banking institution
Entered incorrect information
You'll want to ensure you have sufficient funds in your account and you've entered the correct details. If you have, I recommend contacting our Support team. They have the tools to check your account and investigate this matter. Here's how to reach out to them.
Go to the (?) Help icon.
Select the Search tab.
Click Contact Us.
Enter a brief discussion of your concern and click Continue.
Select either Chat with us (if you preferred messaging) or Give us a call.
You can also see this article for more details and ensure to review their Support hours to check their availability: Contact Payroll Support.
I've also added this link that you can read for guidance on how to handle failed bank transfer payment and run your payroll seamlessly: