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Level 1

emailing statments

I want to begin emailing my statments i run about 800 statments per month.  When i tried last month the processing stopped just when it got started and aborted.  Can you tell me the steps i need to take to rectify the problem

1 Comment 1

emailing statments

Good day, cyndithompson.

I'm here to help you with emailing statements in QuickBooks Desktop. Let's get this sorted out.

There are possible reasons for this issue and there are several solutions to resolve this:


  • Your company name may be too long
  • You may have a damaged or missing QBWUSER.INI file
  • You may have corruption on your hard drive
  • Your program files or QuickBooks Desktop installation may be damaged

Solution 1: Use the QuickBooks Install Diagnostic Tool (QBInstall Tool)


  1. Download the QuickBooks Install DiagnosticTool.
  2. When prompted, save the file to the local Desktop.
  3. Close any open programs and run the QBInstall Tool. The tool can take up to 20 minutes to run completely, depending on your internet speed and computer's performance.
  4. Restart your computer after running the tool to ensure the components are properly updated.

Solution 2: Restart and Temporarily Disable your Anti-virus Program


  1. Restart your computer.
  2. Open QuickBooks Desktop.
  3. If the error persists, temporarily disable your anti-virus.

You can get more details and other recommended solutions in this article: Solutions for when QuickBooks stops working.


As always, you can contact our customer care agents if you'd like someone to be with you as you go through these steps. They can pull up your account in a secure environment and assist you further.

To reach us, please follow these steps:


  1. Go to:
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Should you need further help with emailing your statements, don't hesitate to let me know. Have a good one.

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