Ensuring Intuit Account is linked

I'm here to explain how it works in QuickBooks, Lynnmarie.

You only get the prompt if you're the company admin. Other users can still log in even if you're not the admin. 

Also, the update won't affect the prompt. What triggers it is the admin access only. 

You'll want to transfer the admin access to you and continue using the same credentials or Intuit account. Here's how:

1. Click Company.
2. Go to Users, then select Set Up Users and Roles.
3. Go to the User List tab.
4. Select the admin, then click Edit.
5. Enter the new password and set up a new security question.
6. Click OK, then Close.

Let the admin transfer or edit the admin setup.

Get back to us if you have more questions. We'll address them one by one. 

Hi Kristina,

Thanks so much for your fast reply!

I don't think I explained very well.  I'm already the QuickBooks admin.  I'm not getting the prompt when I log in as the admin.  Does that mean that we already have an Intuit Account linked?  I can't check this because we don't have the credentials for the Intuit Account. 

We subscribe to a payroll service, which I think means we have a linked account, but I want to make sure.  I'm afraid to link a new Intuit Account for fear of disrupting our payroll service.

What happens if we don't link an Intuit account before the deadline?  Is that only going to affect the admin account? 

Thanks again!

Hi there, Lynnmarie.

Let me join this thread so I can share more details about the promt.

Not getting a prompt when logging in doesn't always mean you are not linked to Intuit. As long as you have a stable network connection, then that's fine. Besides, you don't have to be linked to Intuit all the time unless you have IDP or Intuit Data Protect.

You only need to be linked when processing electronic services or emailing something. It's ok if you don't get a prompt, they can still do the payroll.

See the release update notes for your reference:

• QuickBooks Desktop 2019
• QuickBooks Desktop 2020

Leave a comment again if you need anything else. We'll respond as soon as we can.

Thanks for your response.  It's awesome that you guys are here at night.

We received an email that said we have to link or create an Intuit Account for every company file by 9/24/20... or else.  

One of the articles on this said to open QuickBooks with an admin account, and there would be an Intuit Account prompt.  We aren't getting this prompt, so we can't complete the process that way.  That's why I'm wondering if we're already linked.

We do have an Intuit Account, but no one has the credentials for it, so we can't access it.  If it's linked, I don't want to change it to a new one and risk problems with our payroll service.  

Basically, I want to know what the consequences are for not meeting this Intuit Account deadline, and how to tell whether we've already done it or not.  

In quickbooks it will not allow me to use the help button.

Hello there, @SB70.

Currently, we have an ongoing investigation in which customers are unable to use the Product Help window. Our engineers are working diligently to get this fixed as soon as possible.

In the meantime, let's perform the workaround shared by engineers to get the Help menu function again. Let's delete the QBW.ini file in the C: drive on your computer. Let me guide you how:

1. Close your QuickBooks Desktop.
2. Locate C:\ProgramData\Intuit\QuickBooks[Version on your computer.
3. Delete QBW.ini.
4. In the Reset Internet Explorer Settings window, tick the Delete personal settings box.
5. Then, click Reset.

Once done, I suggest contacting our Customer Support Team so they can add your account to the list of affected users. This way, you'll receive an email regarding the issue once updates become available. Just provide this investigation number for easy tracking INV-28285.

Here's how:

1. Select QuickBooks Desktop Help.
2. In the Have a Question window, click Contact us at the bottom portion of the screen.
3. Click Search for something else.
4. Type in a keyword about your concern.
5. Hit Search.
6. Click on Start a Message.

Please check out our support hours and contact us at a time convenient to you. 

You can always visit this website: QuickBooks Desktop. Then, click + More topics at the bottom of the page. This lets you see all the topics on how to efficiently manage your income, expenses, inventory, and your desktop company file.

I appreciate your patience while we're working to fix this. You can always get back to us whenever you have other concerns. Take care!

I spent 7 hours today and 3 hours yesterday chatting with customer "support" and they still couldn't help me. So this needs to be fixed absolutely immediately. There are many accounting software companies that will actually try to  keep their clients.

The intuit account requirement is INSANE. Everything is correct in my quickbooks account, but nothing matches in my Intuit account besides my username and email. It even says I'm the primary admin, then when I go to edit a user it says I have to contact MYSELF for access. What in the world is going on over there??????

The intuit account is pointless. Nothing is updated or accurate. The fact that they forced this upgrade and then forced us to use an intuit account is insane.. I''m unable to do payroll or use merchant service center, and  as the primary admin I'm being prompted to ask myself for permission. We are already prepping our files to leave this disaster of a company. Which is  so unfortunate because I have NO time for this crap and talking to bots in a chat for hours

It's literally forcing us to so that's inaccurate....but it won't link and has all of the old information on there. The last 2 days I spent 10 hours with customer "support" chat because the call back wasn't an option...I am assuming because they probably have a million people wondering wtf is wrong.