Error message when trying to delete billable expenses

This did nothing at all ! This software blows!

Hi greenmilieu01, 

I'd like to verify if you got the same error after verifying if the account used, and the customer/s are active? If not, we can perform a few browser troubleshooting steps to fix this. Stored data in your browser's cache might be the cause of this error.

Here's how:

1. Log in and delete the billable expenses using a private browser. 
2. If this worked using a private window, we can clear your main browser's cache to remove piled-up cache files. 
3. You can also use other browsers like Google Chrome, Internet Explorer and Mozilla Firefox. 

In addition, if you have a lot of unbilled expenses, and you want to remove them, just go to your Dashboard.  On the top of your screen where the URL is, remove "homepage", and put this in your URL after "/app/"  managebillableexpense. So your URL will say: c__.qbo.intuit.com/app/managebillableexpense. 

I'll be a post away if need more help with managing your billable expenses. 

I followed your instructions by replacing homepage with manageunbilledexpenses which took me to the Hide bill expenses page. I then entered the date of 10/1/2019.  Unfortunately it did not close out the  unbilled expenses. Any idea why?  

Good to hear from you today, NLG.

Allow me to step in and help you further with closing out your unbilled expenses via QuickBooks Online.

Closing the unbilled expenses is quick and easy. You'll need to enter the specific date to close the transaction. Let me show you how:

1. Log in to your QuickBooks Online account.
2. Go to https://qbo.intuit.com/app/managebillableexpense.
3. In the Date field, enter the specific date. QuickBooks will hide any unbilled expenses created before that date and will mark them as Closed.

If you're still unable to close the unbilled expenses, I'd suggest to close them manually.

You may find these articles helpful:

• How to remove a billable expense charge.
• How to enter, edit, or delete expenses.

For account-related discussion, feel free to reach out to our QuickBooks Online Support.

1. Sign in to your QuickBooks Online Company.
2. Click (?) Help at the upper right corner.
3. Select Contact US on the pop-up.
4. Enter a brief description of your concern then hit Continue.
5. Click Get a callback.
6. Enter your contact information.
7. Select Call me.

I'll be around if you have additional questions about unbilled expenses in QuickBooks Online. Have a good one.

I did just what you suggested but nothing changed after I entered the date and saved.  When I try to remove them manually, which will take some time, as I have several years worth.  I get an error message saying the following.

"You can't create or modify a transaction with a date that comes before you started tracking quantity on hand for the following: "item name in this spot"

Hi, @NLG.

Allow me to chime in and help provide some additional information about the error you're getting when closing out the unbilled expenses. 

The reason why you're getting this error is once the expense billable transaction is created earlier than the starting date of the product and service.

What you need to do is open the product and service item on the billable expense transaction you've used, then adjust the starting value. 

Here's how:

1. Click the Gear Icon.
2. Select Products and Services.
3. Look for the product and service, and click the Edit drop-down menu.
4. Click Adjust starting value.
5. Change the As of Date info, and make sure that it's older than the transaction date. 
6. Click Save and Close to apply the changes.

Once done, you can now continue manually closing the unbilled expenses.  

If you need further assistance with the steps, I recommend contacting our QuickBooks Online Support Team. They have additional tools to pull up your account and do a remote session. 

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select Contact Us to connect with a live support agent.

This should get you on the right track. Fill me in if you have additional questions about the unbilled expense. I'd be happy to answer them for you. Have a good day ahead. 

I followed steps 1-4 and then I get the following message. 

You can't adjust the item's starting value because it doesn't have a staring value transaction associated with it. 

Thanks for coming back in this thread, @NLG.

I appreciate your effort in the following steps provided above by my colleague. 

Since you're unable to adjust the item starting value, we can perform some steps to see if this a browser issue.

To start with, let's log in to your QuickBooks Online account using an incognito window. You may use these keyboard shortcuts in opening a private/incognito window:

• Google Chrome: Ctrl + Shift + N
• Internet Explorer: Ctrl + Shift + P
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If it worked, this means a browser issue. Go back to the main browser, you’ll need to clear your browser’s cache to help you offload some data from your browser. 

You can read through this article for the detailed steps to clear the history: How do I Clear my Browsers Cache.

Just in case, check out this article for future reference about editing and deleting an inventory quantity adjustment: How to Adjust Inventory Quantity on hand.

If you have any questions regarding QuickBooks feel free to contact us. Wishing you all the best!

cleared browsers cache.  still does not allow me to change the as of date.... which i need to do in order to delete a unbilled expense that carried over when I converted to qb online

Thank you for trying the troubleshooting steps that were provided, @NLG. 

Since you've already tried the troubleshooting steps provided, I suggest reaching out to our Product Support to further assist you with this.

They have all the tools needed in checking your account in a safe and secure environment and isolate what causes this billable expense not to be deleted.

You can reach them by arranging a callback. Here's how:

1. First, go to the Help icon from your homepage to connect to a live support agent. 
2. Click on Contact Us button to provide some details about this concern.
3. After adding some insight, tick on the Let's talk button. 
4. Lastly, select the Get a callback button to arrange a call from them.

Here's more information on contact the QuickBooks Online Customer Support team. 

Let us know if there's anything that I can help or assist you with your account by leaving a comment below. Have a wonderful day!