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dayacct
dayacct
Level 1
posted
‎07-22-2019 08:31 PM
last updated ‎July 22, 2019 8:31 PM

Error: "Something's not working. Give us a few minutes and try again. If it still doesn't work, please contact us."

Every time I select Account and Settings, I get this error message: "Something's not working. Give us a few minutes and try again. If it still doesn't work, please contact us." When I close the error message, QBO takes me back to the Dashboard page. This just started today in the afternoon. It has continued through night time. Will try again tomorrow, but don't expect it to change.

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Best answer 07-22-2019
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Aphylis
Moderator
Moderator
‎07-22-2019 10:00 PM

Re: Error: "Something's not working. Give us a few minutes and try again. If it still doesn't wor...

Hi @dayacct,

 

Glad I stumbled on this post you have. Let me give you some information which causes this error message that you encounter.

 

The error Something's not working, usually caused by several reason, one of them is the saved cache on the browser or the User access.

 

Please open your QuickBooks Online account using the new incognito browsing. This way we are sure that there are no cache affecting the performance of QuickBooks Online.

 

If using a new Incognito browsing or Private Browsing works I would suggest to clear the cache of your browser.

  • On your computer, open Chrome.
  • At the top right, click More  .
  • Click More tools  Clear browsing data.
  • At the top, choose a time range. To delete everything, select All time.
  • Next "Cached images and files," check the boxes.
  • Click Clear data.

Also check your pop up blocker, this can cause the page not to load, since the Accounts and Settings page is opened as an additional pop-up window.

 

That will get you back on track and allow you to access the needed pages.
 

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Aphylis
Moderator
Moderator
‎07-22-2019 10:00 PM

Re: Error: "Something's not working. Give us a few minutes and try again. If it still doesn't wor...

Hi @dayacct,

 

Glad I stumbled on this post you have. Let me give you some information which causes this error message that you encounter.

 

The error Something's not working, usually caused by several reason, one of them is the saved cache on the browser or the User access.

 

Please open your QuickBooks Online account using the new incognito browsing. This way we are sure that there are no cache affecting the performance of QuickBooks Online.

 

If using a new Incognito browsing or Private Browsing works I would suggest to clear the cache of your browser.

  • On your computer, open Chrome.
  • At the top right, click More  .
  • Click More tools  Clear browsing data.
  • At the top, choose a time range. To delete everything, select All time.
  • Next "Cached images and files," check the boxes.
  • Click Clear data.

Also check your pop up blocker, this can cause the page not to load, since the Accounts and Settings page is opened as an additional pop-up window.

 

That will get you back on track and allow you to access the needed pages.
 

View solution in original post

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Caroline Lopez
Caroline Lopez
Level 1
‎10-28-2019 04:37 PM

Re: Error: "Something's not working. Give us a few minutes and try again. If it still doesn't wor...

Its not work for me. What i can do it?

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JasroV
QuickBooks Team
‎10-28-2019 06:01 PM

Re: Error: "Something's not working. Give us a few minutes and try again. If it still doesn't wor...

I'm here to help you, @Caroline Lopez.

 

I appreciate you going through the steps provided by my colleague above. Let's try using another supported browser.

 

If the error persists while using a regular browser, then let's access your account via a private/incognito window to check if this is a web browser related issue. Sometimes stored cache in your regular browser for a long period can cause unusual behavior to your browser. You may use these keyboard shortcuts in opening a private/incognito window:

  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If you're able to open your Account and Settings while in a private/incognito window, then we'll have to clear your regular browser's cache. This way, it'll prevent unusual behavior from your regular browser.

 

However, if all else fails, I suggest reaching out to our support team. They have the right tools to check your account from a secured environment. From there, they can further investigate why you received the error message "Something's not working. Give us a few minutes and try again. If it still doesn't work, please contact us". Here's how to contact them.

 

In your QuickBooks Online (QBO) account:

  1. Click the (?) Help icon.
  2. Select Contact us.
  3. Enter a brief discussion of your concern and click Let's talk.
  4. Choose your preferred way to connect with them.

Also, in case you want to learn some tips on managing your QBO account, feel free to visit our Help articles page for reference.

 

As always, reach out to us if you need further assistance. I'll be around to help.

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