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Error: "Something's not working. Give us a few minutes and try again. If it still doesn't work, please contact us."

Every time I select Account and Settings, I get this error message: "Something's not working. Give us a few minutes and try again. If it still doesn't work, please contact us." When I close the error message, QBO takes me back to the Dashboard page. This just started today in the afternoon. It has continued through night time. Will try again tomorrow, but don't expect it to change.

Solved
Best answer 07-22-2019

Accepted Solutions
Moderator

Re: Error: "Something's not working. Give us a few minutes and try again. If it still doesn't wor...

Hi @dayacct,

 

Glad I stumbled on this post you have. Let me give you some information which causes this error message that you encounter.

 

The error Something's not working, usually caused by several reason, one of them is the saved cache on the browser or the User access.

 

Please open your QuickBooks Online account using the new incognito browsing. This way we are sure that there are no cache affecting the performance of QuickBooks Online.

 

If using a new Incognito browsing or Private Browsing works I would suggest to clear the cache of your browser.

  • On your computer, open Chrome.
  • At the top right, click More  .
  • Click More tools  Clear browsing data.
  • At the top, choose a time range. To delete everything, select All time.
  • Next "Cached images and files," check the boxes.
  • Click Clear data.

Also check your pop up blocker, this can cause the page not to load, since the Accounts and Settings page is opened as an additional pop-up window.

 

That will get you back on track and allow you to access the needed pages.
 

1 Comment
Moderator

Re: Error: "Something's not working. Give us a few minutes and try again. If it still doesn't wor...

Hi @dayacct,

 

Glad I stumbled on this post you have. Let me give you some information which causes this error message that you encounter.

 

The error Something's not working, usually caused by several reason, one of them is the saved cache on the browser or the User access.

 

Please open your QuickBooks Online account using the new incognito browsing. This way we are sure that there are no cache affecting the performance of QuickBooks Online.

 

If using a new Incognito browsing or Private Browsing works I would suggest to clear the cache of your browser.

  • On your computer, open Chrome.
  • At the top right, click More  .
  • Click More tools  Clear browsing data.
  • At the top, choose a time range. To delete everything, select All time.
  • Next "Cached images and files," check the boxes.
  • Click Clear data.

Also check your pop up blocker, this can cause the page not to load, since the Accounts and Settings page is opened as an additional pop-up window.

 

That will get you back on track and allow you to access the needed pages.
 

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