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JennPerez1964
Level 1

Error when Attaching documents. Error is Access Denied?

I continue to get an error message when trying to attach a document to a vendor file, bill, etc...file cannot be attached, Access Denied. I have utilized this feature for years, but over the past few months it will not allow. I have completed all QB updates and utilized the QB Tool Hub. When using the fix tools in the Tool Hub a few weeks ago, it allowed attachment of files for only 1 day, and then the next day I am unable to attach again and receive the Access Denied error. I have completed the Utilities checks, QB update, downloaded the most current version of Tools Hub again, but this has been unsuccessful.

 

Also, which seems to have coincided with the lack of being able to attach files, is the ability to email Purchase Order, Customer Statements, etc from within Quickbooks utilizing a google account.

 

I'm not sure if there were Windows updates that may have affected BOTH of this features, or if this is just a coincidence. In either event, very frustrating. I even went back to download the older Internet Explorer version....this did not resolve the email issues.

 

Any advice for both or even 1 of the above issues would be GREATLY APPRECIATED.

 

 

 

1 Comment 1
JonpriL
Moderator

Error when Attaching documents. Error is Access Denied?

Hello @JennPerez1964,

 

Thank you for sharing the troubleshooting steps you've taken to fix the Access Denied error message when attaching a document. Let me help share information and get rid of it.

 

To start with, the said error message can be related to the folder location of the company file and the attached document. With this, consider moving the document you wanted to attach to the same folder location of your company file. Press F2 and confirm the location of your company file.

 

In addition, here's an article you can read to learn more about the frequently asked questions when attaching a document: QuickBooks Document Center: FAQs and common issues.

 

For your other concern, we can initiate your email login to reset the access and permissions when sending your emails. To do so:

  1. Go to the Edit menu and select Preferences.
  2. Select Send Forms.
  3. Under WebMail, Select Add.
  4. Select your provider from the drop-down and enter your email address.
  5. Choose Use Enhanced Security.
  6. Click OK.
  7. When prompted, sign in to your Intuit account.

Additionally, I've got you this article to learn more about the steps: Connect your email to QuickBooks Desktop

 

Also. check out this helpful article for the steps you can take in case you're having trouble logging in thorough your webmail account: Fix webmail password issues in QuickBooks Desktop.

 

Stay safe and let e know in the comments if you have any other questions. I'll be here to lend a hand.

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