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Level 1

Every time I log on to QuickBooks it says that there’s a problem with my bank account and login to the account it sent me a new password but I’m logged out of QuickBooks and then it does it all over again

 
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QuickBooks Team

Every time I log on to QuickBooks it says that there’s a problem with my bank account and login to the account it sent me a new password but I’m logged out of QuickBooks and then it does it all over again

I'm here to help fix the connection between your bank and QuickBooks, lovlea84.

 

There could be some updates from your bank. To keep the connection, you also need to update QuickBooks as well. To do so, simply click the Refresh all function on your bank feeds.

 

Let me show you how:

  1. Open QuickBooks Self-Employed in a web browser.
  2. Select the profile ⚙ icon, then Bank Accounts.
  3. Click Refresh all.

Once done, I recommend clearing cache and cookies on your browser. It helps refresh website preferences that might be causing problems when you use QuickBooks.

 

You can also use other supported browsers when accessing your QuickBooks Self-Employed account. Doing this will help isolate if it's a browser-related issue.

 

Stay in touch with me if you need anything else by commenting below. I'll be around until we fix the bank connection in QuickBooks.

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