Hi kk1987,
Let's try exporting the data on a private window to isolate if the system will prompt you the different ways to export the information. You can use these keyboard keys to open one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, you can go back to a regular browser and continue working on the file there.
You also have the option to switch to a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.
Once exported, run a Balance Sheet and a Profit and Loss report to ensure that the numbers match. Make sure to set them on an Accrual basis and for All Dates in both program
Take a look at this article for future reference: Customize your Profit and Loss report.
Let me know the result after exporting your data file. I'll be around.