They might've been added instead, that's why they show in the reconciliation report. I'll help you fix this issue to maintain accurate records., fabiola.
Once a transaction is added to your register, you'll have to delete it to exclude it from the account reconciliation process. Let's go to your Chart of accounts to do so. Here's how:
- Select Chart of accounts from the Transactions menu.
- Locate your account and then click View register under the Action column.
- Find the transaction you want to delete and select it to view its details.
- Select the Delete button and click Yes to confirm.
After that, continue reconciling your account.
Also, QuickBooks Online (QBO) automatically generates a report each time you finish reconciling. If you wish to get a copy for future reference, check out this article: How do I view, print, or export a reconciliation report?
If you have additional reconciliation concerns or questions about managing transactions in QBO, don’t hesitate to revisit the Community. We’re here to assist you further.