Existing e-mail password no longer working - Webmail

FrustratedinPhoenix · ‎February 28, 2021

I see other posts similar to mine, all with the same boiler plate answer about changing/checking through the preferences tab under edit. Been there, done that, so PLEASE, PLEASE PLEASE don't just say to do the same steps again!

I have deleted the existing default e-mail and re- added it. I have added other e-mails, making them the default, I have even created a dummy Gmail just to test that method. Quickbooks still says passwords are incorrect. I have even gone so far as to change all of the prospective e-mail passwords, just to make sure there is no problem with my keyboard. While I can log in to the e-mail accounts with the new passwords, Quickbooks says every last one of them is incorrect.

To be clear: yes, the passwords I am using have all been correct!

I only need to e-mail once a month, with invoices. I have had no problems in the past. If I recall correctly, a few weeks back, I couldn't work on receivables because QB needed to update. This being the first time I need to e-mail since, it would stand to reason that perhaps there was a problem with that update??

Please help (other than cutting and pasting the standard boiler plate!) QB 2019 BTW

BettyJaneB · ‎February 28, 2021

I'm grateful for the information regarding the steps that you've taken to fix this issue, @FrustratedinPhoenix.

I want to make sure that you'll be able to email your invoice successfully on QuickBooks Desktop. Let's perform some troubleshooting steps to get this working.

You can try to verify and rebuild your company file since QuickBooks is already updated. This process fixes any data-related issues on your company file, which can be the reason why your password is showing as incorrect.

To do that:

Go to the File menu, then hover over Utilities.
Select Rebuild Data.
On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
When the tool finishes, select OK.

After that, you can proceed with verifying the data:

Go to the File menu.
Hover over Utilities.
Select Verify Data.
Let the tool check your file for data issues.

For complete details about this process, please see this link: Learn how to fix data damage on your QuickBooks Desktop company file.

However, if the problem continues, I suggest reaching out to our Customer Care Team. They have the tools that can help investigate the root cause of this matter and apply a fix.

To reach them:

Click o Help at the top.
Press on QuickBooks Desktop Help.
Hit on QuickBooks support.
Choose your preferred way to speak with our representatives.

Get back to me if there's anything you need assistance with. I'm a few clicks away to help. Have a good day!

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Existing e-mail password no longer working - Webmail

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