Hi there, sanity88.
Welcome to the QuickBooks Community. I understand that things have been challenging for you regarding on conversion of your data from QuickBooks Desktop to the Online version. Also, this isn't the sort of experience I want you to feel about your billing subscription. With this, let me point you to the right person to assist you further on this migrating and billing issue.
I suggest getting in touch with our support again. They have the tools to pull up your account in a secure environment which we're unable to do it here in the Community. That way, they will be able to thoroughly investigate the cause of your data conversion failure and provide detailed billing information.
Here's how to contact the correct person:
- Open your QuickBooks Account.
- At the top right, click the Help icon.
- Choose the Assistant section.
- Type your concern in the Type something field.
- Click Talk to a human.
- Click I still need a human.
- Click the Get help from a human.
- You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.
Lastly, I'm also adding this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.
Please do not hesitate to click the Reply button below if you do not receive the assistance you need or if any other issues arise. Please let us know here in the Community, sanity88, and we will gladly investigate. Have a great day!
