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For two days Quickbooks will not connect to the bank so I can update the sign in information. There is no internet problem, it is working fine. Any suggestions?

 
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Best answer 06-09-2019

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Moderator

Re: For two days Quickbooks will not connect to the bank so I can update the sign in information....

We will get the banking connection working, benline00.

 

Let's begin with logging in to the bank's website, and verify if there has been on-going maintenance. If there is, we'll need to pause till they are finished updating their system.

 

Otherwise, we'll have to complete these troubleshooting steps by using a private browser, log back in to QuickBooks Online. Then,  

  1. Go to the Banking page and click on the Update button.
  2. If it gets connected again, you can now change your sign in information. Click on the edit pencil and select Edit sign-in
  3. Enter the sign-in information. 
  4. If not, use another supported browser and do the same thing.

1.PNG

 

I'm sharing this article for your reference if ever there are any banking errors: How to manually update an account to fix banking errors

 

In an event that nothing appears to work, please reach out to us and report it. Click on the Help icon, click on Contact us. We will let our engineers review the bank setup so that they can fix it.

 

Come by again if you have more questions to ask about QuickBooks.

1 Comment
Moderator

Re: For two days Quickbooks will not connect to the bank so I can update the sign in information....

We will get the banking connection working, benline00.

 

Let's begin with logging in to the bank's website, and verify if there has been on-going maintenance. If there is, we'll need to pause till they are finished updating their system.

 

Otherwise, we'll have to complete these troubleshooting steps by using a private browser, log back in to QuickBooks Online. Then,  

  1. Go to the Banking page and click on the Update button.
  2. If it gets connected again, you can now change your sign in information. Click on the edit pencil and select Edit sign-in
  3. Enter the sign-in information. 
  4. If not, use another supported browser and do the same thing.

1.PNG

 

I'm sharing this article for your reference if ever there are any banking errors: How to manually update an account to fix banking errors

 

In an event that nothing appears to work, please reach out to us and report it. Click on the Help icon, click on Contact us. We will let our engineers review the bank setup so that they can fix it.

 

Come by again if you have more questions to ask about QuickBooks.

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