Hi there, Shelbyssassy.

There's a different option that would let you reset the password to your company file. You can use the Automated Password Reset Tool to remove the existing one. Here's how:

1. Download the Automated password tool for QuickBooks Desktop. 
2. Select the QuickBooks version hat you're using and enter the required information.
3. Follow the succeeding prompts to remove the password.

You can also open this article for more details: Use The Automated Password Reset Tool For QuickBooks Desktop.

The Community is always if you need more help. 

This is not working for me, and I've been at this for two days now. Even QB support wasn't able to.  I am the Admin, the sole user.  It seems to not verify my name as the user which is listed in CAMPS.  Any suggestions?

Hi mhr,

Thanks for joining us in this thread. I see you’ve been through a lot trying to reset your password in QuickBooks Desktop. I know you've called in before, but to securely verify your account you will have to speak to a phone agent.

Thus, I recommend contacting our QuickBooks Technical Support Team again. Then, make sure to provide the following details:

• Federal Employer Identification Number
• Intuit account number
• Full name and email address
• Business phone number
• License number

Here's how to get in contact with them:

1. Go to https://help.quickbooks.intuit.com/en_US/contact.
2. Choose QuickBooks Desktop and click on Continue as a guest.
3. Select the version of your software.
4. Choose a topic.
5. Click on the Start a message button.

If you haven't tried resetting password within the software, refer to this article that will provide further steps: Reset your password for QuickBooks.

That should do it. Let me if you have any concerns. I'll be around to help.

Where can I reset password on here 

Hi there, Rexclark.

Thanks for taking the time to visit the Community. I'll gladly walk you through the steps to reset your password.

For QuickBooks Online:

1. Go to qbo.intuit.com.

2. Click I forgot my user ID or Password.

3. Enter your phone number, email, or user ID, then choose Continue.

4. Complete the following instructions to receive the reset link.

This article provides additional info on this process: https://quickbooks.intuit.com/learn-support/en-us/manage-intuit-account/reset-your-password-or-recov....

For QuickBooks Desktop you can use the Automated Password Reset Tool which can be found here: https://passwordreset.quickbooks.com/app/qbdt/passwordreset.

That will do it. Please let me know if you have any questions.