Getting an actual working Payroll Pin

Hello there, C2CX.

This isn’t the kind of experience I want for you when switching over to the desktop payroll.  I’ll help point you in the right direction so you can get the direct deposit pin.

The direct deposit pin is personal information and must be kept safe and secure. Changing your pin requires collecting sensitive data to open your account.

I know that you’ve contacted support, but I still recommend reaching out to them. If you have the case number handy, provide it to our specialists. This way, they can review the notes from your previous call.

Then, continue performing the troubleshooting steps where the agent left off. Follow these steps to get the most up-to-date contact details.

1. Press the Help icon at the top menu bar to select QuickBooks Desktop Help.
2. In the Have a Question window, scroll down to choose the Contact us link.
3. Hit the Search for something else link and key in the issue or topic in the field box.
4. Click the Search button to display the Get Phone Number or Start a Message option.

Let me share the following articles to help with your direct deposit tasks. These resources outline the complete steps on how to send direct deposit paychecks and steps to resolve common payroll issues.

• Send payroll and direct deposit paychecks in QuickBooks Desktop Payroll
• Fix direct deposit issues

Please know the Community has your back. If you have other QuickBooks concerns, leave a comment below. I’ll get back to make sure you’re taken care of.

Once again I tried to reach out to support.  I wasted another hour troubleshooting the same exact things that I've done a dozen times before.  Still no fix.  This is absolutely absurd that Intuit has no record of my previous case/reference numbers about this issue.  I have had no follow up whatsoever on any of this.  We have multiple companies using Intuit payroll and we will be researching other software for our payroll needs after this.  Completely horrible support.