cancel
Showing results for 
Search instead for 
Did you mean: 
oneshotgunsmithl
Level 1

Getting error code 102 for three weeks trying to update transactions from Pioneer Bank. I have tried, updating login in QBO and I'm having no problem logging into bank

This has been occurring for 3 weeks.
1 Comment 1
Rea_M
QuickBooks Team

Getting error code 102 for three weeks trying to update transactions from Pioneer Bank. I have tried, updating login in QBO and I'm having no problem logging into bank

I know the importance of keeping your QuickBooks Online (QBO) account updated with Pioneer Bank's latest transactions, @oneshotgunsmithl. That's why I'm here to guide you on the actions you need to take care of the issue.

 

The error code 102 indicates that QBO is unable to establish a connection with Pioneer Bank's website. With this, our banking engineers started a product investigation to resolve this matter as soon as possible.

 

In line with this, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. You can provide the INV-52298 to our representative as your reference.

 

In case you want to talk to one of our representatives, you'll have to request a callback. They're available from Monday to Friday,  6:00 AM to 6:00 PM PT. Then, 6:00 AM to 3:00 PM PT every Saturday. Here's how:

  1. Go to the Help menu.
  2. Choose Contact Us
  3. Enter your specific concern in the What can we help you with? box. 
  4. Click Let's talk
  5. Select Get a callback. 
  6. Enter your contact details. 
  7. Click Confirm my call

 

I've attached a screenshot below for your reference.

 

In the meantime, I'm adding this article to learn more about fixing bank error 102 in QBO: Error Code 102. It provides two sets of troubleshooting steps that you can perform whenever you've encountered the said error.

 

Once the issue is fixed, your three weeks worth' of bank transactions will automatically be downloaded. All you have to do is review and match them to the existing entries in QuickBooks. For the step-by-step guide, you can refer to this article: Categorize online bank transactions in QuickBooks Online. It also includes details about excluding personal or duplicate transactions.

 

Additionally, I'd recommend reconciling your Pioneer Bank account every month. This is to effectively monitor the growth of your business and make sure your income and expenses are recorded accordingly. For the detailed steps, you can refer to this article: Reconcile an account in QuickBooks Online.

 

Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries about managing your online bank transactions in QBO. I'm just around to help. Take care.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us