Hello, @SampleAccountOwner. Thank you for reaching out to us regarding your experience with the QuickBooks Online (QBO) test drive. We have not received any recent reports indicating problems specifically with the sample company Craig's Landscaping. To resolve this, let's troubleshoot your browser to diagnose error code: subsui-error-10002.
A full or corrupted browser cache can significantly impact the functionality of QuickBooks Online and may cause issues when the program servers experience temporary glitches or undergo maintenance.
To address this, try accessing your company file using a private or incognito browser window. Follow the keyboard shortcuts below based on your browser type:
- Microsoft Edge: Ctrl + Shift + N
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If the error doesn't occur in incognito mode, this means that your regular browser's cache or cookies are causing the issue. Reopen your default browser and clear these stored items to remove any outdated or corrupt data impacting the platform's performance. if the problem persists, consider switching to another supported browser.
Additionally, if you find QuickBooks Online helpful and want to use its features to the fullest, I invite you to explore our QuickBooks Online subscription options. This way, you'll get uninterrupted access to all functions and support, making your work easier and more efficient.
To review your choices, please visit this link: Plans and Pricing. You'll find an overview of our products and choose the one that best fits your business needs. If you're interested in incorporating custom fields, this feature is available in our Plus, Essential, and Advanced plans.
Please don't hesitate to message me anytime if you have additional questions or need assistance while exploring the test drive. I'm always here to help and will keep this conversation open to ensure you receive the support that you need. Wishing you a wonderful day!
