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kentuckianaphil
Level 1

Has anyone else gotten this error message when trying to connect their PayPal account to QuickBooks?

7 Comments 7
FritzF
Moderator

Has anyone else gotten this error message when trying to connect their PayPal account to QuickBooks?

Hi there, @kentuckianaphil.

 

Thanks for bringing this to my attention. I'm here to help make sure that you can connect your PayPal account to QuickBooks.

 

For me to provide the best resolution for your concern, may I know what specific error message you're getting? Are you trying to connect your PayPal account through the Connect to PayPal app? You can leave a comment below to add details of your concern. This can be done by clicking the Reply (green) button.

 

I'm looking forward for your response, @kentuckianaphil. You take care.

kentuckianaphil
Level 1

Has anyone else gotten this error message when trying to connect their PayPal account to QuickBooks?

Yes, I am trying to connect through the Connect to PayPal app.

Rose-A
Moderator

Has anyone else gotten this error message when trying to connect their PayPal account to QuickBooks?

Hey there, @kentuckianaphil.

Let me take over and provide you with some updates regarding with your concern.

 

The issue when connecting your Paypal account is a known issue in QuickBooks Online. Our product team is diligently working with your bank to get a fix on this unexpected behavior as early as possible.

 

In the meantime, I’d also suggest reaching out to our Customer Care Team to add your account to the list of affected users. This way, you’ll be notified of any updates on the progress of the investigation via email.

You can get our most-up-to-date contact number here: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.

 

Fill me in if you have other concerns. I’ll be around to help. Have a good one.

David_L
Level 1

Has anyone else gotten this error message when trying to connect their PayPal account to QuickBooks?

I've had this issue for 14 days now. I have transactions downloading that can't be edited because the selection of accounts required during the setup process is corrupt and can't be edited because the system can't reach the app.  I can't disconnect the account from my system because the"disconnect from PayPal" option has disappeared from my options menu.  I'm on the list of affected users but have gotten no updates in 14 days so I called again and was told there is no expected time for resolution at this time. I am not at all hopeful that this will be fixed given the current responses and in the meantime, the transactions being downloaded are mounting and just sitting there waiting to be coded.

HoneyLynn_G
QuickBooks Team

Has anyone else gotten this error message when trying to connect their PayPal account to QuickBooks?

Hello, @David_L,

 

I appreciate you contacting us and adding your account details to our list.

 

I've checked the open investigation about the Paypal and QuickBooks connecting issue (INV- 18445), and there's no update given yet. Our engineering team is continuously working with Paypal to provide a solution as soon as we can. 

 

Thank you for understanding as we look into this for you. I also promise to get back into this post once I receive an update.

FrankLaMa
Level 1

Has anyone else gotten this error message when trying to connect their PayPal account to QuickBooks?

Has anyone been able to solve this issue. I have used Connect to Paypal for months without any problems. Then, around 12/1/2018, it just stop downloading transactions. I tried support multiple times with no solution. Anyone have any other ideas?

Joyce_P
QuickBooks Team

Has anyone else gotten this error message when trying to connect their PayPal account to QuickBooks?

Hi there, FrankLaMa.

 

Currently, our engineers are still working to get this issue fixed.

 

Since you already called our customer support, you will be receiving an email when the issue is resolved.

 

Thank you for your patience. Let me know if you have any other concerns by leaving a comment below.

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