cancel
Showing results for 
Search instead for 
Did you mean: 
rob-rubens
Level 1

Have a Chase CC that does not appear in chart of accounts any longer. When I go to link, QB shows this account as already connected. How do I get it to appear again?

 
Solved
Best answer August 30, 2020

Best Answers
Mark_R
QuickBooks Team

Have a Chase CC that does not appear in chart of accounts any longer. When I go to link, QB shows this account as already connected. How do I get it to appear again?

Welcome to the Community, @rob-rubens.

 

It's possible that your Chace Credit Card account was marked as inactive that's why it isn't showing in your Chart of Accounts. Let's show all the inactive accounts to verify it.

 

Here's how:

 

  1. In your QuickBooks Online (QBO), click Accounting from the left menu and select Chart of Accounts.
  2. On the page, click the Gear icon.
  3. Put a checkmark in the Include inactive checkbox.
  4. Find and verify the account.1.PNG
  • If you see Make active in the Action column, click it to show in your Chart of Accounts.
  • If you can't see it, you'll need to add your Chase Credit Card again.

I'm also adding this article to know more about the chart of accounts in QuickBooks Online: Understand the chart of accounts.

 

Just in case you want to organize your chart of accounts, here's an article you can read for more details: Create subaccounts to keep your chart of accounts organized.

 

Please feel free to visit our Community forums again if you have other questions with QuickBooks Online. I'm always here to help. Have a wonderful day!

View solution in original post

1 Comment 1
Mark_R
QuickBooks Team

Have a Chase CC that does not appear in chart of accounts any longer. When I go to link, QB shows this account as already connected. How do I get it to appear again?

Welcome to the Community, @rob-rubens.

 

It's possible that your Chace Credit Card account was marked as inactive that's why it isn't showing in your Chart of Accounts. Let's show all the inactive accounts to verify it.

 

Here's how:

 

  1. In your QuickBooks Online (QBO), click Accounting from the left menu and select Chart of Accounts.
  2. On the page, click the Gear icon.
  3. Put a checkmark in the Include inactive checkbox.
  4. Find and verify the account.1.PNG
  • If you see Make active in the Action column, click it to show in your Chart of Accounts.
  • If you can't see it, you'll need to add your Chase Credit Card again.

I'm also adding this article to know more about the chart of accounts in QuickBooks Online: Understand the chart of accounts.

 

Just in case you want to organize your chart of accounts, here's an article you can read for more details: Create subaccounts to keep your chart of accounts organized.

 

Please feel free to visit our Community forums again if you have other questions with QuickBooks Online. I'm always here to help. Have a wonderful day!

View solution in original post

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up