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spoilerlights
Level 1

Having trouble creating a local backup of my online quickbooks account. I have been attempting to use the "Online Back-up and Restore" app but it does not work.

Online Back-up and Restore app does not appear to work. I called support and they told me there is a technical issue with this app and they are trying to resolve it and they would call me within 2-3 business days. That was over a week ago. I need to create a local backup of my account that I can download for safe keeping. Please advise.
5 Comments 5
Rubielyn_J
QuickBooks Team

Having trouble creating a local backup of my online quickbooks account. I have been attempting to use the "Online Back-up and Restore" app but it does not work.

It's my priority to help ensure you can create a local backup of your account, @spoilerlights.

 

Saving a backup of your company helps you have a copy of your chart of accounts. You can also undo unwanted changes to vendors, customers, settings, and other data if you need to.

 

If the backup and restore feature isn't working on your end. You can reach out again to our support team. This way, you'll be updated about the case you initially have in the system. 

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select the Help (?) menu.
  3. Choose the Assistant tab.
  4. Click the Talk to a human option.

  5. Select Get help from a human.

  6. Click either the Chat with us or Have us call you button.

 

I've added these articles to help you back up and have a copy of your file:

 

 

Keep me posted if you have other questions about having a backup copy and restoring your data in QuickBooks. I'm always here to help. Stay safe always.

Fiat Lux - ASIA
Level 15

Having trouble creating a local backup of my online quickbooks account. I have been attempting to use the "Online Back-up and Restore" app but it does not work.

@spoilerlights 

Just to clarify. Are you using QBO Advanced?

spoilerlights
Level 1

Having trouble creating a local backup of my online quickbooks account. I have been attempting to use the "Online Back-up and Restore" app but it does not work.

Yes.  I am using Quickbooks Advanced.

spoilerlights
Level 1

Having trouble creating a local backup of my online quickbooks account. I have been attempting to use the "Online Back-up and Restore" app but it does not work.

Yes, I am using Quickbooks Advanced.

 

Is there another way to create a backup of your account?  I have already called support.  They told me this issue is a bug and that they would call me back in 3 business days.  I have NEVER received a call back or any followup.

 

Please advise ASAP as talking on the phone does not resolve this issue.

Fiat Lux - ASIA
Level 15

Having trouble creating a local backup of my online quickbooks account. I have been attempting to use the "Online Back-up and Restore" app but it does not work.


@spoilerlights wrote:

Is there another way to create a backup of your account? 

 

@spoilerlights 

Utilize a 3rd party app as a workaround for the time being.

https://rewindio.grsm.io/quickbooks

 

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