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tylerhoffmanraci1
Level 1

Hello, I already renewed my membership to QuickBooks (auto renewed via Apple), and it works on fine on my phone. However I am unable to access my program online. Thanks!

 
1 Comment 1
Adrian_A
Moderator

Hello, I already renewed my membership to QuickBooks (auto renewed via Apple), and it works on fine on my phone. However I am unable to access my program online. Thanks!

Let's run some steps to isolate what cause the error, tylerhoffmanraci1.

 

To start with, let's open QuickBooks on a private window. It's the best way to identify any browser-related concerns. You can use these keyboard keys to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, we may go back to a regular browser and clear its cache. This confirm that the issue is cause by a stored caches.

 

You can also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.

 

I've also added this article that has the information on what we can do with QuickBooks: QuickBooks Self-Employed Overview.

 

Let me know how these steps work on your end. Keep safe!

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