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Level 1

Hello I need to cancel my subscription and receive a refund please

1 Comment
QuickBooks Team

Hello I need to cancel my subscription and receive a refund please

Hi there, @davisliabilityin.


I can guide you on how to cancel your QuickBooks Online subscription. If you've purchased QuickBooks directly from Intuit, you can follow these steps:


  1. Open a web browser on your computer, then sign in to QuickBooks Online as an admin user.
  2. Select the Account and Settings tab from the Gear icon.
  3. Go to the Billing & Subscription tab.
  4. In the QuickBooks section, select Cancel subscription.
  5. Follow the onscreen steps.

On the other hand, if you bought your account from a mobile app store, you can check out the instructions from this link: Cancel your QuickBooks Online subscription or trial.


To process a refund, I would recommend reaching out to our Support Team. This way, a representative can review your account securely, and confirm the eligibility of the reimbursement.


To contact support:


  1. Click the (?) Help icon.
  2. Choose the Talk to a human option (then type it again when prompted).
  3. When asked by the bot, type "type in a short description of your concern".
  4. Select I still need a human.
  5. Proceed with Contact us.
  6. Click Let’s talk then choose either Get a call or Start messaging

Once canceled, your data will be available in read-only access for one year from the date of cancellation. If you want to save your data for future use, you can export them to Excel. 


You can use this article as your guide: Export reports, lists, and other data from QuickBooks Online.


Please let me know how else I can help you with QuickBooks. I'm a few clicks away to help. Thanks for coming, happy weekend!

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