I want to ensure this is taken care of, april27.
I would recommend reaching out to our Customer Care Support Team. They can verify your account and further assist you right away with this.
Here's how:
- Open QB Assistant by clicking the Help menu.
- Select Talk to a human.
- When asked, enter something like "merge data from old to the new one."
- Proceed with I still need a human.
- Click the Get help from a human link.
- Select Get a callback or Start a message.
Please take note of our business hours to ensure we can attend to your needs.
Get back to this thread if you have any other questions.