Problem with accepting an invite from the client. Can someone help me?
Received an invite from client to access their books as an accountant user through QB Online Accountant. Clicked on invite&followed instructions to create account. Once account was created, browser stalled and i had to close it. Now, when i click again on the invite, it guides me to open an account, but when i attempt it, i get a warning that this user name has been taken. I can log into my new account, but dont see my clients books. What should i do? Thank you!
Re: Hello there, helen. Let's get this straightened out so yo...
I am experiencing the same problem here. My client sent over the invitation and upon signing into my account to accept the invite, I am receiving an error message saying "opps, something went wrong." I am not sure what's going on and have followed various QB troubleshoot instructions, but still can't seem to resolve the issues.