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Level 2

Help, Me to understand why is it that every time I call for my refund Im being told its processing what does that actually mean? Today Im told 10 days when I was due 2day

 
4 Comments
QuickBooks Team

Help, Me to understand why is it that every time I call for my refund Im being told its processing what does that actually mean? Today Im told 10 days when I was due 2day

It means the processing time from the moment of the refund request, herediafoods@gma.

 

If you're referring to the account refund, the 10 days is the period your request will be processed after full verification.

 

For more info about this, I suggest contacting our support team. This way, they can check the status of your refund request. Before doing so, please review our support hours to ensure your concern gets addressed right away.

 

Once ready, here's how to get started:

 

  1. Click the Help menu at the top part, and then choose the Contact Us button.
  2. Type your concern on the search box like "Refund request status", and then click Let's Talk once done.
  3. Choose either Message an Agent or Get a Call.
  4. Fill out the necessary fields, and then hit Send message or Confirm my Call to continue.


On the other hand, the 10 days pertains to the processing time when the refund or deposits will be transferred to your account if you're referring to QuickBooks Payments. However, this varies depending on the following scenarios:

 

  • The time when you enter these transactions.
  • The financial institution to deposit the funds.
  • Bank policies for verifying and processing electronic deposits.

If you haven't received it on the allotted time, I'd recommend getting in touch with our QuickBooks Payments Support so they can help check its status.

 

Also, you can customize QuickBooks Online to work the way you want it to. Simply change the account settings to turn features on and off. Please check out this resource for the detailed steps: Edit company settings.

 

Please let me know in the comment section if you need more QuickBooks help. Take care and have a great day.

Level 2

Help, Me to understand why is it that every time I call for my refund Im being told its processing what does that actually mean? Today Im told 10 days when I was due 2day

Thank you for the full informative 👍 demonstration you have so graciasly provided me with.  Had you not so graciasly done so, I would have never been able to get another representative who knows completely nothing of what she's informing me of nor was she of any help as you have been.  But thank you for the brief instruction / lesson on how to reach a notsohelpforepresentative, who has assisted me on explaining to me how your computer error charged my account for over $5000.00 in subscriptions that I did not purchase because, I had already requested and was assured that my accounts with quickbooks online were canceled that I have to wait now 10 business days for something that you took out of my account with out my authorization to be refunded oh but the best part is that when I first called on the 17 of August I was assured once again that not worry everything was taken care of n I would have my money in my account come Monday. We are now August 24 ,2020 Tuesday morning and I'm being treated as an ignorant individual who knows not how to work a computer and has to wait 10 business for his money until quickbooks decides its convenient for them to return my money they to from me with out my consent and acknowledgement.  

QuickBooks Team

Help, Me to understand why is it that every time I call for my refund Im being told its processing what does that actually mean? Today Im told 10 days when I was due 2day

Hi there, herediafoods@gma.

 

I can see you've been in contact with our support to assist you with the refund. However, I suggest contacting them again to review your account and investigate why the refund wasn't processed yet.

 

Please note that we also have limited staff and reduced support hours due to the pandemic. They're only open from 6:00 AM to 6:00 PM Monday-Friday. You'll also have the option to request a callback to assist you directly. Please follow the steps provided above on how to contact them.

 

Please check this article to see the refund guidelines for Intuit products purchased through retail or online stores: Refunds for QuickBooks purchased at a retail or online store.

 

You can also refer to this article to view information on how you can resubscribe your QuickBooks account to use it again: How to resubscribe or reactivate QuickBooks Online. This also provides different details about the availability of your data after you canceled your QBO.

 

Let me know if you have other questions related to QuickBooks. I'm always here to help.

Level 2

Help, Me to understand why is it that every time I call for my refund Im being told its processing what does that actually mean? Today Im told 10 days when I was due 2day

Hi,

 

Is there something that I dont know, because they way you're making it seem that there's something wrong! I been trying all day I followed directions and waited for someone to call me back 5 times throughout the day and know called i finally attempted to chat with someone by the name of Chase R. And he just transferred me to someone else and i started messaging sent 4 and waited 30 minutes just to be told your chat has ended. 

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