Hi all, Has anyone else had trouble renewing their subscription in 2020 I've been trying for 4 months. "Oops your order was unsuccessful. Please try again later"

Hi there, @ronsabina.

Currently, we have an ongoing investigation about the error message you're getting when renewing account. I encourage you to reach out to our Customer Care Team. This way, you'll be added to the list of affected users and get notified of the latest updates and progress of the investigation through email. Just provide this investigation number INV-52160 to the representative.

Here's how:

1. Select Assistant from the top bar.
2. Type in "Talk to a human," then press Enter.
3. Enter a short description of your concern. You can type in the investigation number here.
4. Select Message an agent or Get a callback.
   

For more details about our support availability, refer to this article: Contact Support. 

In the meantime, you can visit our Community Help website that shares helpful articles to read on topics like account management, banking, reports, and more. Just select a subject from the Topics drop-down menu.
 

I appreciate your patience as we work through this. We hope to have more information for you soon. If you have any other concerns, please don't hesitate to drop a comment below. Take care.

Thank you LieraMarie.

I have been in contact with support. There have been multiple tickets open since Sept.

Unfortunately, no resolution.

So the next question would be how to increase priority thru escalation process?

We're running a small business, and while we appreciate the extensions (since renewing is not working), we can't access all functions.

We're up to 5 months now with no resolution, but multiple tickets.

Thanks
Ron

Good day, @ronsabina.

I've already relayed this thread to our team in concern here on my end. They'll take a closer look at this and evaluate what further action can be taken. Please make sure to keep your lines open so they can reach out to you during business hours.

Please don't hesitate to contact us if you need further assistance. We're always available here to help. 

Seem to be having same issue... cannot get help. Spent two hours on this issue yesterday with no resolution.